Consumer Durables & Electronics Loyalty Program Cloud Software for the United Arab Emirates

They run at the same time without interfering with each other. Each group, dealers, promoters, technicians, and shoppers, has its own Emirates ID enrolment step, its own earning and validation rules, and its own payout rail, though everything reports into a single cloud backend that brand and finance teams share.

The DMS feeds secondary sales data in from sub-distributors and dealers, and the rebate engine scores each account on slab rules set per brand and SKU, so a counter in Dubai or Sharjah earns on what it actually sold through, not what it took in on paper. Enough volume moves a dealer up to Silver, Gold, or Platinum, and the rebate itself lands by bank transfer in AED.

After a sale, the promoter scans the carton QR code, whether it is on a TV, an appliance, or a phone box. The system runs three checks before releasing anything: is the code unique, is the promoter checked in for that shift, and does the location match the assigned counter. Once all three clear, the payout lands in a bank account or digital wallet, with Aani often settling it within moments. Anything that fails a check, a duplicate or a scan outside the shift, gets held for a supervisor to review.

A technician logs the job as closed in the CRM app, along with how long it took, the customer's sign-off, and which parts went in. Once that closure is verified, a bonus posts to the technician's linked account. Technicians who keep their monthly job count high and their reopen rate low, across Dubai, Abu Dhabi, and the northern emirates alike, move into higher tier benefits.

A shopper scans the product's serial number, either at the counter right after buying or later through the shopper app. That single scan starts the warranty clock from the purchase date and adds the buyer's record to the brand's registered base. Everything downstream, trade-in eligibility, upgrade offers, after-sales routing, is built on that same record.

No carton QR code can be scanned twice, and each one is tied to the counter it was assigned to, so a unit that surfaces outside the authorised network gets flagged as a grey-market sale rather than paid out. The shift check-in step narrows the valid window further, and anything that looks duplicated, copied, or scanned from the wrong location sits in a review queue, with the full audit trail attached, before a single AED value is released.

They are. Air-conditioning and appliance installers, along with authorised service partners, sign up with an Emirates ID, attach themselves to a dealer account, and earn against every install the app confirms. Bank transfer or digital wallet covers the bonus itself, and reaching a higher tier brings priority project leads, a certification badge, and product training available in Arabic, English, Hindi, Urdu, and Tagalog.

All three are live. Dealer rebates go out by direct bank transfer in AED, and a promoter or technician can pull their payout into a digital wallet instead, with Aani available for near-instant transfers. Release can run on a monthly batch or on demand, whichever a brand prefers, and a reconciliation report generates automatically for each dealer, itemising the rebate and the payment reference for finance to check against.

Brand teams get a view of active dealers by emirate, where each one sits on the tier ladder, how fast promoters are scanning, how many technician jobs are closing, and how warranty registrations are trending, across Dubai, Abu Dhabi, Sharjah, and the rest of the country. Finance works from a different screen: AED payout liability, settlement logs across bank transfer, digital wallet, and Aani, batch status, and the ratio of rewards redeemed against what has been issued. The 1Voice assistant sits over both views and answers a plain-language question on demand.

Yes. The UAE's mobile network is among the fastest in the world, so promoter, dealer, and technician apps stay live for scan capture, shift check-in, and payout confirmation in almost every showroom, mall, and dealer counter. As a safeguard, a brief offline buffer still holds scans and timestamps on the device if a signal pocket does appear, syncing the moment coverage returns. The interface runs in Arabic, English, Hindi, Urdu, and Tagalog for a diverse, majority-expatriate field force.

They can. Each app, whether it is for promoters, dealers, technicians, or shoppers, publishes to Google Play and the Apple App Store carrying your own logo, splash screen, and colour palette, while the cloud backend underneath stays exactly the same shared system. Where dealers and in-store promoters genuinely need different experiences, splitting them into separate apps is also an option.