Pharma & Healthcare Loyalty Programme Software Built for Ghana's Pharmacy Trade

Yes. A single pharmacy or chemical shop can sit inside the volume scheme, the payment-incentive scheme and a live product-launch scheme simultaneously. Each stream keeps its own rules, its own scoring window and its own payout record, so one never distorts another even when they pay out in the same month.

Purchase data flows in from the key distributor and wholesaler tier through the DMS. Volume bands are set per brand and per category, and an outlet moves up a band the moment its rolling purchase total clears the threshold, without anyone running a manual count at month-end.

The engine reads the settlement date on each invoice against its due date in the distributor ledger. An outlet that consistently clears within terms accrues a payment-timeliness score, and that score triggers its own reward on a schedule separate from volume, so paying promptly is worth something on its own rather than being folded into a purchase count.

A launch window is configured with its own qualifying actions, such as a first order of the new SKU, a shelf-listing check, or an early sell-through target, and outlets that complete them earn a one-off reward tied to that launch alone. The scheme closes when the window does, and it never mixes with the standing volume or payment programmes.

Every claim is matched against purchase records or invoice data server-side before it settles, not accepted from a screenshot or a rep's word. Duplicate submissions, mismatched batches and out-of-window claims are flagged automatically and held for review rather than paid out by default.

The Food and Drugs Authority regulates medicines and OTC products under the Public Health Act, 2012 (Act 851), and pharmacy practice itself sits with the Pharmacy Council. Every claim in the system carries the outlet's licence, whether a chemical seller's registration or a pharmacy premises licence, along with the batch it relates to and a full approval trail. The platform supports that record-keeping standard; it does not claim any certification from the FDA or the Pharmacy Council.

Brand teams see active outlet counts, band movement and launch uptake by region. Finance follows payout liability in GHS against budget and can pull a reconciled statement for any period without waiting on a manual export. The 1Voice assistant answers plain-language questions across all three streams from the same dashboard.

Balance updates, payment reminders and launch alerts can be set to go out in English, Twi, Ga, Ewe or Dagbani, chosen per outlet rather than fixed for the whole scheme. A chemical shop's preferred language does not need to match its neighbour's.

Yes. The outlet and claim-capture apps run on basic Android handsets and hold pending actions on the device the moment signal drops on a northern or rural route, syncing automatically once coverage returns. Nothing is lost, and nothing needs re-entering.

A few weeks once volume bands, payment terms and the launch calendar are agreed. Outlets load in bulk from a spreadsheet, mobile money and goods payout routing is configured against GhIPSS, and the first scoring window can open without any custom development.