Retailer Loyalty Program Software Indonesia

It is software for running a points-based reward programme aimed at the people who sell, install or recommend your products, such as retailers, distributors, dealers, plumbers and electricians. Members earn and redeem through an app, mobile web link or WhatsApp, while your programme team sets the rules, handles approvals and reads the results in a web portal.

Yes. Members log in with a mobile number and a one-time password, so there are no passwords to forget, and partners who cannot use the app can be served through a mobile web link or a WhatsApp flow instead. That keeps a rollout across many islands from depending on every retailer or installer having the app on their phone.

It is a member app paired with a web back office. In the app, people earn points, check balances and place redemption orders. In the portal, your team enrols members, configures rules, approves claims and reads reports. The two halves are connected, so a new scheme banner set up in the portal reaches members without an app update.

Transactions reach the platform in one of three ways: a scheduled sales file from your ERP or DMS, a product QR code scanned by a member, or an invoice submitted in the app and then approved. The rules you configure decide what each one is worth. A quarterly slab, for instance, might pay one rate on billing up to Rp 50 million and a higher rate above it, with a ceiling on points per quarter.

Yes. If retailer or distributor sales are already recorded in your ERP or DMS, a scheduled file, commonly monthly, brings them into the platform and lists them in the member's app as billing transactions, so nobody enters a purchase twice. Points are then assigned by your slabs on a cadence you choose, such as quarterly, and an optional leaderboard ranks members by month or year.

Yes. Masons, plumbers, electricians, contractors, fabricators, architects and engineers can all be enrolled. They earn by scanning the unique QR code on a product where it is installed, or by submitting a purchase with an invoice image, which goes to the retailer it was tagged to and then to your sales team for approval before points are credited. That approval chain is itself optional, so a programme can credit points directly instead.

Yes. The account statement in the app lists each credit with its date, amount and source, each debit with the redemption it went towards, and the current balance. The home screen also summarises lifetime points earned, the active balance, the number of billing transactions and the count of past redemptions.

A programme can offer one route or several. Members can claim a bank transfer at a points-to-cash rate you define, choose a gift voucher, or order an item from a physical rewards catalogue. Vouchers are usually sourced from a rewards agency through an integration, and the code, PIN and expiry date are sent to the member's registered mobile number when the order is placed. Transfers are paid either instantly through a payment partner or in back-office batches, and every order shows a status such as processing, shipped, completed or rejected.

Automations are built as workflows, each pairing a trigger with an action. A trigger can be an event, such as a purchase being approved, or a schedule that repeats daily or at another interval. Actions include allocating points, sending an SMS or email from a template, creating an approval task and calling a webhook on another system. Push and WhatsApp messages such as points-expiry reminders come from the same engine.

The analytics area charts member growth year on year, splits the member base each quarter into regular, occasional, dormant, inactive and never-active groups, and shows transaction counts and values, with filters for location and your sales hierarchy. Detailed downloads cover enrolments, every type of transaction and every redemption order, and an activity log helps trace a disputed claim.

The main building blocks are all configurable. You choose which fields are captured about each member, including the field type, whether it is mandatory, who can see it and its format checks. You also set the earning rules and workflows, the quick links on the member home screen, the approval routing for nominations and purchases, and the banners or pop-ups shown to members by region or member type. The app carries your brand's logo, colours and name.

There is no single timeline, because it depends on what is switched on: the enrolment routes you use, how your earning rules are set out, whether sales data comes from an ERP or DMS feed, which other systems need connecting, and how many members are loaded at the start. Onboarding support, training and implementation guidance come with every plan, and a realistic plan is agreed with you once your requirements have been scoped.