Rewards Program Software Indonesia

A programme can offer a transfer to a linked bank account, gift cards and vouchers from a catalogue, and physical goods such as electronics and home appliances. Many programmes run more than one of these side by side, and members choose from the rewards screen in the app.

The catalogue is usually supplied by a voucher fulfilment agency through an integration, so you do not hold any stock. Each voucher has its own points range. Once a member places an order, the integration sends the voucher code, PIN and expiry date to the member's registered mobile number.

Every voucher or physical redemption is listed in the app's order history with its order number, reference, date and the points or value redeemed, plus a status of processing, shipped, fulfilled or rejected. For physical items your team updates the status as goods move through procurement and shipping, and the app shows each change once it is entered.

Each programme defines its own conversion between points and rupiah, and the platform does not fix a single rate. Members claim a chosen amount of points to their bank account, and your conversion setting decides how many rupiah that amount is worth.

Yes, where an instant-payout integration with a payment partner is in place: the money reaches the member's bank account as soon as the transfer is submitted. Otherwise your back-office team can process claims manually, typically in batches.

The app shows the active point balance, the lifetime points earned and a count of past redemptions. An account statement lists every credit with its source and every debit with the redemption it was spent on, ending in the current balance.

Yes. Which reward types are live, the points-to-rupiah conversion and how bank payouts are processed are all defined per programme, and workflows and business rules can be customised for your business. Instant bank payouts and voucher fulfilment depend on a payment-partner and a voucher-agency integration, which are set up as part of your rollout.

Timing depends on the reward types you launch with, whether the payment-partner and voucher-agency integrations are needed, and how far you customise the programme. Onboarding support, training and implementation guidance are included with every plan.