Logistics & Field Services Sales Force Automation Cloud Software for Saudi Arabia

B2B shipper reps, 3PL and haulage account managers, last-mile dispatch riders, field service engineers, cold-chain reps and enterprise key-account managers. Each role gets its own screen on one cloud backend with role-specific KPIs, beat plans and dashboards, so a Riyadh dispatch coordinator and a Jeddah service engineer never share the same clutter.

Hub crews lock to the assigned depot or port geofence at shift start with selfie AI. Field service engineers lock to the first job site, and dispatch riders lock to the depot. Offline capture records timestamp, GPS and selfie when the network drops inside warehouse interiors or along long desert routes, then syncs automatically. Late-start alerts and proxy flags push to the supervisor dashboard.

Reps capture leads on the app with shipper profile, monthly tonnage, lane mix and SLA tier. Contract pricing supports slab rates, a fuel surcharge, and SAR line items. Approval routes to the commercial head, and signed contracts push to the CRM with renewal alerts ahead of the next ZATCA-compliant invoicing cycle.

Jobs carry skill tags, parts needed and SLA tier. The dispatch console auto-assigns by certification, current load and proximity across Riyadh, Jeddah and Dammam. Engineers capture diagnosis, parts used, before-and-after photos and customer sign-off on site in Arabic or English. Closure requires a complete service report.

Yes. 3PL, haulage sub-contractor and last-mile rider onboarding runs through a configurable workflow covering business registration and vehicle documentation, PDPL-aligned consent, bank-transfer payout setup, contract sign-off and crew enrolment. Partner coordinators track stage-wise progress on one dashboard.

Beat plans cover the Riyadh, Jeddah, Dammam, Khobar, Mecca and Medina corridors with shipper coverage frequency, distance-and-heat-aware routing, and field-engineer job clustering. Geofencing confirms visits. Beat compliance scoring flags missed coverage and routes corrective tasks to the rep on the next shift.

Yes. Direct crew, contract engineers, last-mile dispatch riders, franchise hub operators and 3PL organisations share one backend with role-segregated screens. Each partner sees only their own crew. SLA scoring, first-attempt delivery ratios and payout exposure cover the full network from depot to doorstep.

Reps and engineers submit claims for fuel, distance travelled, parking and emergency callout in SAR. Receipt OCR reads the photo for merchant, amount and date. GPS distance supports kilometre-based reimbursement. Multi-level approvals route to hub lead, operations head and finance with full payout reconciliation.

Hub leads see live attendance, job progress, SLA risk and exception queues. Operations heads see corridor-wise on-time rate, first-time-fix rate, first-attempt delivery rate, rep productivity and partner SLA scorecards. 1Voice AI answers natural-language queries like "show three corridors with worst on-time this week" with no custom report.

Yes. The app is offline-first. Across warehouse interiors, port and depot zones, and long rural or desert routes with no signal, reps and engineers capture attendance, proof of delivery, photos and service notes without a connection. Data queues locally and syncs the moment the network returns, so nothing is lost, even across the Kingdom's long inter-city distances and peak summer heat.