Cloud Software Built for Logistics & Field Services Companies in Saudi Arabia

All four modules share one cloud data layer. SFA captures driver, courier, and field-engineer activity, DMS tracks shipments from Jeddah Islamic Port and King Abdulaziz Port through inland hubs to regional depots, loyalty pays drivers and engineers by bank transfer or STC Pay wallet from the same data, and LMS gates dispatch on certification status. One admin portal, unified dashboards.

Each role gets its own workflow. Delivery drivers run drop-sequenced routes with cash, mada, and bank-transfer COD logs and photo proof of delivery. Field engineers work skill-matched jobs with ETA and first-time-fix capture. Dispatchers see a live map, SLA alerts, and re-allocation. Same offline-first app, different screens by role.

DMS tracks shipments from Jeddah Islamic Port or King Abdulaziz Port in Dammam and regional sortation hubs to a depot in Riyadh, Jeddah, or the Eastern Province, then to the last-mile driver and recipient, with full lineage. Primary, secondary, and last-mile legs report separately. Ops sees which hub is bottlenecked and where returns are stuck.

IoT temperature feeds capture at pack, transit, and delivery. Breach thresholds alert the driver, dispatcher, and recipient in real time. Logs include timestamp, GPS, and recovery time, supporting SFDA/RSD batch and expiry traceability for pharma consignments and dairy loads moving across long inter-city corridors in Saudi Arabia's summer heat.

Each B2B contract carries priority, response, resolution, and penalty tiers. The console shows every job as on-track, at-risk, or breached. Dispatchers re-allocate to the nearest crew before breach, and route length and heat exposure on long Riyadh-to-Eastern-Province runs are factored into planning. End-of-day reports roll up SLA by customer, hub, and route.

Delivery volume, COD collected, first-time-fix, and customer rating feed the loyalty engine from SFA data. Slab rules calculate earnings automatically. Payouts disburse in SAR straight to a bank account or STC Pay wallet on the configured cycle, with a full audit trail per payout.

Job types carry cert requirements: cold-chain handling, hazardous-goods segregation, electrical safety, and defensive driving. LMS tracks status and feeds SFA. An uncertified driver or engineer attempting to accept the job sees a block. Renewal alerts fire ahead of expiry, and training runs in Arabic, English, and the field force's other working languages for a multilingual, majority-expatriate team.

The app is offline-first. Drivers, couriers, and field engineers on long inter-city corridors, in dense city districts, and around Mecca and Medina during Hajj and Umrah capture attendance, scan shipments, log proof of delivery, and update jobs with no signal at all. Distance and route density do not stop the day; data syncs once coverage returns.

AI sequences drops across long routes and dense city districts using GPS mapping, validates selfie attendance, and predicts SLA-risk jobs ahead of breach, including the sharp demand swings around Ramadan and Hajj-Umrah. 1Voice answers natural-language queries like “show top three hubs by first-time-fix this week”. Automation handles incentive math, cert gating, and exception escalation.

Beyond logistics and field services, the platform serves FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services. Shared cloud backend, modular fit.