Cloud SFA shaped for Indonesia. B2B shipper reps, 3PL and last-mile dispatch beats, field service engineers and cold-chain crews on one stack. Rupiah fuel expenses, offline capture through signal drops, corridor SLA tracked live.
B2B reps chase shippers and 3PL accounts on corridor beats. Field service engineers run skill-matched jobs with on-site capture. Last-mile and dispatch coordinators run onboarding and SLA scorecards. One backend, role-split screens.
Reps run daily beats across manufacturers, e-commerce shippers, haulage clients and cold-chain accounts with geofenced visit confirmation, lead capture and contract pricing in Rupiah. Route planning sequences corridor coverage from Tanjung Priok to Sumatra so reps hit assigned shippers inside the shift.
Service jobs route by skill, current load and proximity across Java, Sulawesi and Kalimantan. On-site capture covers diagnosis, parts used, photos and customer sign-off through the field activity layer. Every SLA stage timestamps automatically, so breach risk surfaces before the resolution window closes.
Last-mile and 3PL coordinators run CAC and TIN checks, vehicle papers, Moniepoint or Opay payout setup and crew enrolment from one console. The analytics layer rolls up corridor-wise on-time rate, first-time-fix rate and partner SLA scorecards. 1Voice AI answers natural-language queries on the spot.
Hub-crew GPS attendance, beat planning across the Java-to-Sumatra corridors, field-engineer service tickets with on-site capture, and Rupiah expense workflows for direct crew and 3PL partners on one cloud.
Selfie AI plus geofence lockdown: hub crews lock to Tanjung Priok or Belawan port, engineers lock to the first job site, reps lock to the first beat stop. Late-start alerts and proxy flags feed the workforce view, even when a signal drop kills the depot Wi-Fi.
Beat plans cover Java, Sumatra, Kalimantan and Sulawesi, Kalimantan and Java with shipper coverage cycles, partner visit frequency and engineer job clustering. AI routing uses landmarks for unnamed streets and respects vehicle capacity, time windows and return-to-depot cut-off.
Engineers capture diagnosis, parts used, photos and customer sign-off on site. Reps capture B2B leads with shipper profile, lane mix and contract pricing. Every stage timestamps automatically so SLA exposure and first-attempt delivery rates show live, corridor by corridor.
Reps and engineers file expense claims in Rupiah for PMS, diesel, toll, parking and callout charges with POS and bank-transfer receipt OCR. Leave management handles shift cover on Indonesian public holidays. Timesheets export in 3PL-accepted formats with Moniepoint payout reconciliation.
Two flagship 1Channel apps run rep, engineer and partner workflows. Available on Google Play and the App Store, both share the same cloud backend as the admin portal.
Google Play
Apple App Store
Google Play
Apple App Store
Full cloud SFA with B2B shipper rep, field engineer and partner coordinator workflows, SLA capture and AI analytics.
Explore Platform →GPS attendance, selfie AI, geofencing for ports, depots and hubs, proxy prevention and live location tracking.
Explore Attendance →AI beat plans with landmark-based routing, shipper coverage, time windows and engineer job clustering across Indonesian corridors.
Explore Route Planning →Service tickets, on-site capture, parts logging, photo evidence and customer sign-off for field service engineers.
Explore Field Activity →Corridor-wise on-time rate, first-time-fix rate, partner SLA scorecards and 1Voice AI natural-language queries.
Explore Analytics →Shipper contracts, site master, ticket history, escalations and account SLA tracking for B2B and haulage clients.
Explore CRM →Rupiah claims for PMS, diesel, toll, parking and callouts with POS and bank-transfer receipt OCR and multi-level approvals.
Explore Expense Management →Shift attendance, roster adherence, leave and performance analytics for reps, engineers and partner crews.
Explore Workforce Management →