Store Audit & Compliance Software Indonesia

L1 is the first audit of an outlet. For L2, a different auditor redoes a randomly chosen L1 audit without being told who completed it. If the two results differ, the audit goes to a supervisor at L3, who audits it again and decides.

The system decides. An auditor starts a session, the audits are queued, and the next one opens as soon as the current one is submitted. Once an auditor has finished their L1 quota, the L2 re-checks of colleagues' work are routed to them automatically.

Each parameter is checked against the outlet's norm and marked pass or fail. Parameters carry weights, and the weighted results roll up into a percentage for the outlet. Each auditor also has a monthly quality score: a score of 92% means 8% of that auditor's audits were later found wrong at L3.

Reports list each auditor's completed audits against target, monthly quality score and daily start and end times, with team averages for audits per day and time per audit. Auditors also get their own dashboard showing the daily target, what they have achieved so far and the balance left for the day.

The system flags the audit as a mismatch and routes it to a supervisor. The supervisor audits the same item independently, and the system compares that result with both earlier entries to see whose was correct. Points are deducted from the auditor who was wrong.

Yes. Audit reports show L1, L2 and L3 counts, including L3 reviews still pending, and how well each supervisor keeps L3 reviews within the SLA turnaround, so a growing queue is easy to spot.

Partly. Outlets can be grouped into tiers that carry different norms, and the checklist parameters and their weights are agreed with your team when the audit is set up. The multi-level L1, L2 and L3 flow is one of 1Channel's audit modules, so whether it suits your category, or a campaign-level audit fits better, is settled when your requirements are scoped.

Yes. The platform is cloud-hosted: auditors and supervisors work in a web portal while field teams submit visit data from a mobile app. Results can be filtered by zone, region, cluster or city, and outlet tiers let different store formats carry different norms, so a network spanning several islands can be audited under one process.