Pharma & Healthcare Loyalty Program Cloud Software for Nigerian Business

Yes. Each audience runs as its own programme with separate KYC, earning rules, validation, payout rail, and message templates. The admin portal keeps a PPMV volume scheme, a registered-pharmacy scheme, a chain trade contribution, and an OTC consumer QR scheme fully isolated so policies never leak across them.

Monthly purchase data from distributors and sub-distributors lands in the loyalty engine from the DMS or ERP. The engine applies volume bands by brand and category, so a busy PPMV counter in Aba or a registered pharmacy in Lekki earns on true sell-in. Tier upgrades run automatically and the outlet sees the credit on the app the same day with full history.

Chains such as HealthPlus, MedPlus, and Alpha run on contractual trade contributions, not volume bands. Triggers include listing, off-take, planogram compliance, and joint-business-plan targets. The engine calculates the agreed amount and posts a credit note or accrual to the chain ledger in Naira for finance reconciliation, separate from the PPMV and pharmacy volume flows.

OTC packs ship with a unique QR mapped to the NAFDAC-registered batch. Consumers scan through the consumer app to earn; PPMVs and pharmacy staff scan for their own trade entitlement. AI duplicate-scan, device-history, and geo-validation block the photocopy scams common around Idumota and Onitsha drug markets. Redemption routes to a bank transfer, a fintech wallet, or airtime, with separate KYC per entry type.

Outlets register with CAC business details, the PCN premises or patent-medicine licence, the superintendent pharmacist or vendor ID, and a bank account or a wallet such as Opay, Moniepoint, or PalmPay. Once verified, approved rebates settle by bank transfer or wallet in seconds. Higher payout thresholds route through an extra approval before any Naira leaves the float.

Every transaction logs a timestamp, source, audience, approver, payout, and reference. Chain contributions carry the JBP reference, PPMV and pharmacy points carry the DMS run ID, and OTC entries carry the QR code, NAFDAC batch, location, and validation status. Trails export on demand for internal finance review and for any NAFDAC or FIRS enquiry.

Brand sees active PPMV and pharmacy counts, earning trends by state, and catalogue performance across Lagos, Kano, and the South-East. Trade sees chain accruals, listing compliance, and OTC conversion. Finance follows payout liability and redemption ratio in Naira against budget. The 1Voice assistant answers plain-language questions on top of all of it.

Drips sequence by lifecycle: enrolment, first earning, near upgrade, and dormancy. PPMVs and pharmacies see balance, batch-recall, and tier alerts; chain finance contacts see programme recaps; OTC consumers receive SMS and push. Opt-in, timing, and language (English, Hausa, Yoruba, Igbo, or Nigerian Pidgin) are set per campaign for a multilingual field and trade base.

Yes. The scan and outlet apps run on basic Android handsets and queue offline the moment signal or grid power drops, then sync once both return. Light, low-data screens keep field reps moving across dense market routes and unnamed streets, with GPS and landmark mapping standing in where there is no street address.

A few weeks once volume bands, KYC, catalogue, and the DMS feed are finalised. Configuration runs in the admin portal, bulk onboarding of outlets loads by Excel, and bank-transfer and wallet payout set-up adds a short window before the first payout cycle. No custom coding is needed to go live.