Pharma & Healthcare Sales Force Automation Cloud Software for Saudi Arabia

Every doctor is tagged to a hospital, clinic or consulting room in Riyadh, Jeddah, Dammam, Khobar, Mecca or Medina with specialty and an A/B/C importance class. Call frequency runs weekly for A, fortnightly for B, monthly for C. Brand priority drives the daily plan and any missed call auto-reschedules on the next cycle.

Each hospital and clinic carries geo-coordinates, so check-in locks to the assigned location. The app checks the MR against the geo-fence at check-in and selfie AI matches the rep to the registered record, so proxy visits get blocked. KAMs covering major hospitals and teaching hospitals log inside the facility perimeter.

The MR opens the latest brand deck on the tablet, pushed through the cloud rather than shared informally. Slide-by-slide engagement is logged even offline: lingered slides, skipped slides. Everything syncs when signal returns, which matters most on the long stretches between Saudi Arabia's regional hubs. Brand managers see panel engagement and iterate decks based on how doctors in each region actually respond.

The MR logs SKU, quantity, batch, expiry, doctor and a digital signature at the call. Sample stock reconciles against depot allocation, near-expiry and unaccounted samples flag automatically. The audit trail pulls by MR, doctor or batch, supporting SFDA/RSD-aligned, GS1-standard record-keeping, so an internal or regulatory review is answered from data, not from a paper register.

DCR fields fill in on the mobile app during the call: prescription pattern, doctor objections, samples handed over and the next-call commitment. Submission gates the close-out for the day. There is no retyping from memory after a long drive back from Jeddah or Dammam.

Yes. MRs run doctor calls in consulting rooms and hospitals. KAMs cover teaching hospitals and pharmacy chains. Retail reps run pharmacy beats across modern-trade pharmacy chains and independent pharmacies, with OTC shelf checks and stock-on-shelf snapshots. Every role logs role-specific data on one cloud backend.

1Voice answers natural-language questions like top doctors by call frequency or MRs who missed A-class calls this week, in English. AI sequences call routing to cut time lost on long routes between cities like Riyadh and Jeddah. Selfie AI blocks proxy attendance, and automated alerts flag missed calls, sample expiry and low adherence.

MRs claim against call days in SAR with receipts attached, including fuel and inter-city travel. Approval routes through ASM, RSM and finance. Payouts settle by bank transfer, mada card or STC Pay wallet. Leave management covers the Sunday-to-Thursday working week with payroll-ready exports.

Reps handling vaccines, insulin and other cold-chain lines log batch, temperature reading and a cold-box check at each pharmacy or facility. The platform flags broken cold-chain events, which matter given extreme summer heat and the long distances a shipment can travel between the Kingdom's regional hubs. Stock movement between depots and outlets reconciles against SFDA/RSD-aligned handling records.

Yes. The app is offline-first. Inside hospital wards, basement pharmacies or on long stretches of highway between cities where signal can drop, the MR still marks attendance, runs e-detailing, captures the DCR, logs samples and submits expenses. Data, photos, signatures and GPS sync automatically once the network returns, so nothing is lost.