Return & Claims Management Software United Arab Emirates

Yes. As soon as a return clears approval, the platform issues an AED credit note that satisfies VAT rules and lines up with FTA record-keeping, updating the customer's outstanding balance in that same step so finance is not left entering the number twice.

A secondary return traces back to an order, such as a baqala, mini-market or pharmacy returning stock to its distributor. A primary return traces back to a GRN instead, such as a distributor or sub-distributor returning stock to the brand or supplier as RTV.

Reason codes are fully configurable. Most UAE deployments cover damaged, expired, near-expiry, wrong order, market return and short delivery, with each one mapped to a resolution path, either a replacement or a credit note.

Every return keeps the batch number from the original delivery. The platform uses it to reconcile returned quantity at batch level, flag expired pharma stock for controlled disposal, and refresh sellable stock without manual entry.

A return climbs the distribution hierarchy: retailer returns get approved at the distributor, distributor returns at the brand, and Workflow Automation supports up to seven approval levels, configured by role or by hierarchy.

If a GRN at a warehouse near Jebel Ali or Khalifa Port comes in with fewer cartons than the invoice states, the distributor opens a primary return against that GRN. Approval triggers a supplier debit note, keeping the shortage on the supplier's side rather than the customer ledger.

Yes. Reps log returns at the outlet from a phone or tablet over the UAE's fast mobile network, with each entry syncing to the portal in real time. As a safeguard, the app also holds entries locally for the rare signal gap and syncs automatically once the connection returns.

The screen opens with four header cards, Returns MTD, Open Returns, Resolved MTD and Total Returns, valued in AED. Below them, the table tracks Return number, Date, Customer, Channel, Reason, Items, Quantity, Value, Credit Note and Status for every record.