Logistics & Field Services Loyalty Programs Cloud Software for Egyptian Business

Every finished drop feeds a running total: a completed handover, an on-time delivery, and an unbroken run of clean proof-of-delivery photos each add to the rider's per-trip slab, tracked live inside the app across Cairo, Alexandria, Giza, and the logistics towns ringing Greater Cairo. Once the shift wraps up, the confirmed amount moves on its own into a bank account, InstaPay, Fawry, or a telco wallet such as Vodafone Cash, with no manager sign-off needed.

A field engineer's monthly number blends zero-callback streaks, how efficiently parts get used on a job, first-time-fix performance, and the rating a customer leaves at closure, with an AI check reviewing the numbers for anything that looks inflated before an EGP payout goes out. In-house engineers can run one rule set while technicians on third-party contracts run another, each with a KYC step that follows Egypt's Personal Data Protection Law.

Riders and drivers pick their payout channel at sign-up, be it a bank account, InstaPay, Fawry, Meeza, or a telco wallet like Vodafone Cash or Orange Cash, while a 3PL partner registers a company account instead of a personal one. A cleared run pays out within seconds, capped by per-programme, per-account, and daily limits, and the platform checks every payment against the settlement report on its own, surfacing anything that does not line up for a human to look at.

Tier standing for a 3PL partner or franchise hub is not something anyone assigns by hand. It is pulled each month straight off DMS and field-operations figures, covering SLA performance, damage rate, parcel volume, and customer satisfaction, and a partner works up from a base level to Silver, then Gold, then eventually Platinum as those figures improve. Programme benefits vary and might include a volume rebate paid by bank transfer, priority standing on a busy corridor near the Suez Canal ports, or a yearly recognition award.

A hub or warehouse crew is measured on how many parcels move through sortation each hour, how fast a dock door turns around a load, how well vehicle capacity gets used, and how accurately inbound scans get logged, all visible to the crew lead on a live dashboard through the shift. Payouts usually run weekly, landing as one team amount that reaches the crew lead directly through a bank account or digital wallet, and a cold-chain hub moving pharma or frozen stock can layer on a bonus for keeping every batch within its temperature range.

The system runs several checks in the background: it clusters devices to catch shared or spoofed handsets, validates that a proof-of-delivery scan actually happened where it claims to, checks photo evidence for signs of tampering, and flags a claim through AI if the distance or speed involved is not physically realistic. Anything that trips these checks waits in a review queue with its evidence attached, while a rider with a clean record still gets paid into a bank account or digital wallet within moments.

SFA activity and field-service tickets reach the loyalty engine automatically through a webhook, so nobody re-types anything. A closed drop, a completed delivery, a finished engineer job, and a hub scan each update the member's balance the moment they happen, slab math runs on whichever cycle fits the audience, daily, weekly, or monthly, and the resulting payout figures land in the EGP finance ledger already reconciled.

Three boards run on three different clocks: riders climb a daily leaderboard for trip count and punctuality, hub crews get ranked weekly on sortation throughput near gateway points such as Alexandria, Damietta, and Port Said, and engineers see a monthly quality board built from first-time-fix rate and customer rating. A zero-failure run earns its own streak bonus, and extra challenges get timed to demand spikes such as Ramadan and Eid.

Each audience gets its own message type: a rider sees slab progress and a payout receipt, a driver gets fuel-bonus alerts, an engineer sees rating updates, and a 3PL partner is told the moment a tier changes, all delivered over WhatsApp and SMS, with push reserved for anything urgent on the dispatch side. Opt-in status, send timing, and a choice between Arabic and English are all set at the individual level, so a mixed-language field team actually reads what it gets.

Yes. Everything a rider or engineer does inside the app, closing a drop, scanning a parcel, wrapping up a job, gets saved locally the second signal disappears and uploads on its own once coverage comes back. That covers the long stretches through Upper Egypt and the Delta just as well as a crowded corner of Cairo or Alexandria, and the interface stays light, low-data, and Arabic-first throughout.