Cloud Software Built for Logistics & Field Services Companies in Egypt

The four modules run on a single cloud data layer rather than four separate systems. SFA logs rider, driver, and field-engineer activity as it happens, DMS follows consignments from the Suez Canal ports and Cairo hubs out to the depot network, loyalty calculates and settles rider and engineer pay in EGP from that same activity data, whether by bank transfer, InstaPay, or a wallet such as Vodafone Cash, and LMS holds back dispatch until certification checks clear. One admin portal, one set of dashboards.

Each role opens the app to a different screen, built around what that job actually needs. Dispatch riders follow drop-sequenced routes and log cash, card, or InstaPay collections with a photo as proof of delivery. Field engineers get skill-matched jobs with an estimated arrival time and a first-time-fix record to complete. Dispatchers work from a live map with SLA alerts and can re-assign a job in a couple of taps. One offline-first app underneath all of it.

DMS follows a consignment from Alexandria, Damietta, or Port Said, through a Cairo or Giza sortation hub, out to depots serving Upper Egypt and the Delta, and on to the last-mile rider and recipient, keeping the full chain of custody along the way. Primary movement, secondary movement, and the last-mile leg each report as separate stages, so operations can see exactly which hub is running slow and where returns have piled up.

IoT sensors record temperature at packing, in transit, and on delivery. Once a reading crosses a breach threshold, the driver, dispatcher, and recipient are alerted immediately. Every log carries a timestamp, GPS position, and recovery time, giving pharma and dairy consignments an audit-grade record as they move long distances through Egyptian heat.

Every B2B contract carries its own priority, response, resolution, and penalty tier. The control-room console marks each job on-track, at-risk, or breached, so a dispatcher can hand an at-risk job to the nearest available crew before it tips over. Routing also weighs fuel-cost pressure on long hauls between Cairo and Upper Egypt, not just distance. End-of-day reporting rolls SLA performance up by customer, hub, and route.

Delivery volume, cash-on-delivery collected, first-time-fix rate, and customer ratings all flow from SFA into the loyalty engine automatically. Slab-based rules turn that activity into earnings without a manual calculation step. On the configured payout cycle, money moves in EGP straight into a bank account, by InstaPay, or into a wallet such as Vodafone Cash or Orange Cash, with a full audit trail behind every payout in line with Egypt's Personal Data Protection Law expectations.

Each job type carries its own certification requirement: cold-chain handling, hazardous-goods segregation, electrical safety, or defensive driving for Egyptian road conditions. LMS keeps track of who holds a current certificate and passes that status straight to SFA, so a driver or engineer without one is blocked from accepting the job. Renewal reminders go out ahead of expiry, and the training itself runs in Arabic first, with English available for office and admin staff.

The app is built offline-first from the ground up. Dispatch riders, drivers, and field engineers working dense Cairo and Alexandria markets, gated compounds, basement car parks, or long stretches of road through Upper Egypt and the Delta can mark attendance, scan parcels, log proof of delivery, and update a job with no signal at all. Patchy network never stops the working day; everything syncs the moment coverage comes back.

AI sequences a rider's drops by landmark across Egypt's informally addressed streets rather than relying on house numbers, checks selfie attendance automatically, and flags SLA-risk jobs before they breach. 1Voice takes a plain question, such as which three hubs have the best first-time-fix rate this week, and answers it directly. Automation handles the incentive calculations, certification gating, and escalation of exceptions.

Beyond logistics and field services, the same cloud backend serves FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services, each fitted with only the modules it needs.