Pharma & Healthcare Training & Learning Management System for Malaysian Business

Each new molecule gets a launch module with clinical context, dosage, indications, contra-indications, competitor positioning, and a certification quiz. MRs must pass the quiz before the brand is enabled on their SFA app. An uncertified MR opening the e-detail deck for that brand sees a block or warning. Brand teams see real-time certification readiness across territories before product launches.

NPRA registration framework, MOH sample handling rules, doctor engagement documentation, and pharma marketing code compliance each get a dedicated module. Each module has a renewal cycle (annual, biennial, or as policy requires). Refresher modules assign automatically before expiry. The compliance audit trail shows who is current on what and what is due, retrievable per MR or per regulatory area.

MRs submit a video of their detailing pitch for a brand. Trainer reviews and scores delivery (clinical accuracy, objection handling, pitch clarity, conversation flow). Scores feed an MR performance view. Weak areas trigger refresher module assignment. Best-in-class videos can be saved as exemplars for new joiners. This catches issues text-based training cannot test, like accent clarity, doctor-speak fluency, and shelf presence.

Specialty tracks group modules by therapy area. Each MR's profile carries their specialty assignment. The LMS shows the MR only the modules relevant to their brand portfolio and call panel: a cardio MR sees cardio molecule modules, a derma MR sees derma modules. New molecule launches assign to the right specialty automatically based on therapy classification.

Every module completion logs with timestamp, score, certificate reference, and module version. The MR record shows brand-wise certification, regulatory compliance, and detailing skill history. Renewal due dates and expiry alerts keep the record current. The complete training trail stays retrievable for internal compliance review, external audit at NPRA or MOH request, or new-joiner onboarding documentation.

Trainers run cycle meetings (monthly product update sessions) via the virtual session type with attendance check. For in-store coaching, the trainer joins the MR at a clinic shadow-detail visit, marks geo-tagged attendance, and scores the actual detail. Session notes and scores feed the MR performance record. The same trainer app also handles classroom sessions for NPI briefings at regional offices.

The LMS pulls tenure from HR, productivity and call data from SFA, and certifications from its own records. The integrated MR profile shows: who is the MR, which brands they are certified on, which specialty they cover, their detailing skill scores, their regulatory compliance status, and their call performance. Promotions, transfers, and brand assignments all reflect across SFA, HR, and LMS in real time.

Brand managers see brand-wise certification readiness by territory, NPI launch readiness, and detailing skill score distribution. L and D sees module completion rates, content engagement, drop-off points, and trainer performance. Compliance sees regulatory training completion status, renewal pipeline, and audit-trail completeness. Region-wise breakdowns target follow-up training where pass rates are low.

Yes. The MR-facing LMS app and the trainer app can both be published under your own brand on Google Play and Apple App Store with custom logo, splash, colour palette, and in-app content. The cloud backend stays the same. White-labelling helps with MR identity and brand consistency, especially for large multi-division pharma operations.

The mobile app caches content for offline use. MRs in transit through rural areas, inside hospital corridors, or in basement clinics can keep watching e-learning videos, reading clinical reprints, and taking quizzes without an internet connection. Completion data, quiz responses, and roleplay videos sync to the cloud once the device picks up signal again.