Cloud Software Built for Logistics & Field Services Companies in Oman

All four modules share one cloud data layer. SFA captures driver, rider, and field-engineer activity, DMS tracks freight from Oman's ports and hubs to regional depots, loyalty pays drivers and engineers to a bank account or the Maal card from the same data, and LMS gates dispatch on certification status. One admin portal, unified dashboards.

Each role gets its own workflow. Drivers and riders run drop-sequenced routes with cash, card, and Maal collection logs and photo proof of delivery. Field engineers work skill-matched jobs with ETA and first-time-fix capture. Dispatchers see a live map, SLA alerts, and re-allocation. Same app, different screens by role.

DMS tracks freight from Sohar Port & Freezone, Salalah Port, or the Port of Duqm through inland sortation to regional depots serving Muscat, the Batinah coast, the interior, and the south, then to the last-mile driver or rider and the recipient, with full lineage. Primary, secondary, and last-mile legs report separately. Ops sees which leg is running behind and where returns are stuck.

IoT temperature feeds capture at pack, transit, and delivery. Breach thresholds alert the driver, dispatcher, and recipient in real time. Logs include timestamp, GPS, and recovery time, audit-grade for pharma consignments and dairy loads moving across Oman's governorates through the summer heat.

Each B2B contract carries priority, response, resolution, and penalty tiers. The console shows every job as on-track, at-risk, or breached. Dispatchers re-allocate to the nearest crew before breach, and fuel-cost pressure on long inter-governorate runs is factored into routing. End-of-day reports roll up SLA by customer, hub, and route.

Delivery volume, COD collected, first-time-fix, and customer rating feed the loyalty engine from SFA data. Slab rules calculate earnings automatically. Payouts disburse in OMR straight to a bank account or the Maal card on the configured cycle, with a full audit trail per payout.

Job types carry cert requirements: cold-chain handling, hazardous-goods segregation, electrical safety, and defensive driving. LMS tracks status and feeds SFA. An uncertified driver or engineer attempting to accept the job sees a block. Renewal alerts fire ahead of expiry, and training runs in English, Arabic, Hindi, Urdu, or Bengali for a mixed national and expatriate field force.

The app runs reliably across the Muscat-Sohar-Salalah corridor, where connectivity is consistently strong. On routes into the interior and remote coastal wilayats, drivers, riders, and field engineers still capture attendance, scan freight, log proof of delivery, and update jobs; visits and photos queue on the device and sync automatically once a connection returns, so a stretch of patchy signal never costs a day's coverage.

AI sequences drops across multi-governorate routes, validates selfie attendance, and predicts SLA-risk jobs ahead of breach. 1Voice answers natural-language queries like “show top three hubs by first-time-fix this week”. Automation handles incentive math, cert gating, and exception escalation.

Beyond logistics and field services, the platform serves FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services. Shared cloud backend, modular fit.