Logistics & Field Services Sales Force Automation Cloud Software for Omani Business

B2B shipper reps, 3PL and haulage account managers, last-mile dispatch riders, field service engineers, cold-chain reps and enterprise key-account managers. Each role gets its own screen on one cloud backend with role-specific KPIs, beat plans and dashboards, so a Muscat dispatch coordinator and a Salalah service engineer never share the same clutter.

Hub crews lock to the Sohar or Salalah port geofence at shift start with selfie AI. Field service engineers lock to the first job site, and dispatch riders lock to the depot. Late-start alerts and proxy flags push to the supervisor dashboard, with attendance visible governorate by governorate.

Reps capture leads on the app with shipper profile, monthly tonnage, lane mix and SLA tier. Contract pricing supports slab rates, a fuel surcharge and OMR line items. Approval routes to the commercial head, and signed contracts push to the CRM with renewal alerts, keeping invoicing data structured ahead of Oman's OTA e-invoicing rollout.

Jobs carry skill tags, parts needed and SLA tier. The dispatch console auto-assigns by certification, current load and proximity across Muscat, Sohar and Salalah. Engineers capture diagnosis, parts used, before-and-after photos and customer sign-off on site in English or Arabic. Closure requires a complete service report.

Yes. 3PL, haulage sub-contractor and last-mile rider onboarding runs through a configurable workflow covering business registration and OTA tax-registration capture, vehicle papers, PDPL-aligned consent, OmanNet card or Maal payout setup, contract sign-off and crew enrolment. Partner coordinators track stage-wise progress on one dashboard.

Beat plans cover Muscat, Sohar, Nizwa, Sur, Salalah and Duqm with shipper coverage frequency, governorate-by-governorate routing, and field-engineer job clustering. Geofencing confirms visits. Beat compliance scoring flags missed coverage and routes corrective tasks to the rep on the next shift.

Yes. Direct crew, contract engineers, gig delivery riders, franchise hub operators and 3PL organisations share one backend with role-segregated screens. Each partner sees only their own crew. SLA scoring, first-attempt delivery ratios and payout exposure cover the full network from depot to doorstep.

Reps and engineers submit claims for fuel, toll, parking and emergency callout in OMR. Receipt capture reads the card slip or digital-wallet confirmation for merchant, amount and date. GPS distance supports kilometre-based reimbursement. Multi-level approvals route to hub lead, operations head and finance with payout reconciliation on OmanNet and Maal.

Hub leads see live attendance, job progress, SLA risk and exception queues. Operations heads see governorate-wise on-time rate, first-time-fix rate, first-attempt delivery rate, rep productivity and partner SLA scorecards. 1Voice AI answers natural-language queries like "show the three governorates with the worst on-time rate this week" with no custom report.

Oman's commercial corridor, Muscat, Sohar and Salalah, has reliable connectivity, so most routes stay online through the shift. For the rare low-signal stretch in the interior or a remote wilayat near Duqm, the Android and iOS apps still capture attendance, proof of delivery, photos and service notes on the device, syncing automatically the moment signal returns, so a rep or engineer never loses a day's work.