Logistics & Field Services Loyalty Programs Cloud Software for Saudi Business

Delivery and last-mile riders earn per-trip slabs on completed drops, on-time delivery, and clean proof-of-delivery streaks across Riyadh, Jeddah, Dammam, and Khobar routes. The rule engine tallies earnings as each drop closes on the app, riders see a live count, and approved amounts settle straight to their bank account or an STC Pay wallet at shift close.

Field service engineers earn monthly bonuses on first-time-fix rate, customer rating at job closure, zero-callback streaks, and parts efficiency. AI anomaly checks flag inflated ratings before any SAR reward moves. In-house engineers and third-party contract technicians can run on separate rule sets, each with its own national ID or Iqama-based KYC and PDPL-aligned consent.

Riders, drivers, and engineers link a bank account or an STC Pay wallet at enrolment. 3PL partners register a corporate IBAN. Approved runs disburse in seconds. Per-day, per-account, and per-programme caps apply, and reconciliation against settlement reports runs on its own, with any mismatch raised for review.

3PL partners and last-mile franchisees enter at a base tier and climb through Silver, Gold, and Platinum on monthly SLA, parcel volume, damage rate, and NPS. Tier evaluation pulls from DMS and field-operations data, so a tier always mirrors real performance. Benefits configure per programme: volume rebates by bank transfer, priority territory rights on corridors like Jeddah to Riyadh, or annual recognition.

Hub and warehouse crews earn on sortation parcels-per-hour, dock-door turn time, vehicle load utilisation, and inbound scan accuracy. Crew leads watch live dashboards. Schemes run weekly with a team payout to the crew lead's bank account or STC Pay wallet. Cold-chain hubs handling pharma or frozen goods, a genuine concern under Saudi Arabia's summer heat, add a safe-handling bonus tied to zero temperature breach and batch integrity.

Server-side checks run on device clustering, geo-bound proof-of-delivery scan validation, photo-evidence integrity, and AI anomaly detection for impossible-distance or unusual-velocity claims across the country's long inter-city routes. Suspicious earnings route to a review queue with the evidence attached, while genuine riders get an instant transfer to their bank account or STC Pay wallet.

SFA delivery records and field service tickets flow into the loyalty platform via webhook automation with no re-keying. Each drop, delivery, engineer job closure, and hub scan posts against the member ledger. Slab evaluation runs daily, weekly, or monthly per audience, and payouts write back to the finance ledger in SAR for clean reconciliation.

Daily rider leaderboards rank trip count and on-time rate by region and corridor. Weekly hub-crew boards rank sortation throughput at Jeddah and Dammam gateways. Monthly engineer boards rank first-time-fix and customer rating. Streak rewards trigger on zero-failure or zero-callback runs, and seasonal challenges line up with peak windows like Ramadan and the Hajj and Umrah season.

WhatsApp Business API and SMS deliver rider slab milestones and payout confirmations, driver fuel-bonus alerts, engineer rating updates, and 3PL partner tier-change notices. Push covers urgent dispatch messages. Opt-in, timing, and language preference across Arabic, English, and the languages Saudi Arabia's expatriate logistics workforce needs are configured per audience so a multilingual field force gets messages it actually reads.

Yes. The rider and engineer app runs on standard Android handsets and queues drops, scans, and job closures offline the moment a route moves out of signal range on the long stretches between Saudi Arabia's cities, then syncs once connectivity returns. That matters on inter-city corridors and during the extreme summer heat that affects delivery windows. Light, low-data screens and multilingual menus keep dispatch and field work moving.