CRM Software Vietnam

It is a CRM built around the field rather than the office. Vietnamese FMCG and B2B teams keep outlet master data, distributor relationships, leads, pipelines and visit history in one cloud system, so head office and the beat work from the same record.

Yes. The customer records that matter here are outlets and channel partners: tạp hóa owners, traditional-market stall holders, minimart and modern-trade buyers, wholesalers and distributors, managed across the North, the Centre and the South from Hanoi and Hai Phong through Da Nang to Ho Chi Minh City, Can Tho and the Mekong Delta.

New outlets and partner leads arrive from web enquiries, calls, referrals and discovery on the beat. Each one is assigned to a Sales Representative, geo-tagged where it stands, checked against existing records so the same shop is not entered twice, and moved through defined stages from first visit to steady reordering.

Yes. Reorder prompts, collection reminders, price-list and contract renewals and next-visit tasks fire on rules you set, so an account nobody has called on for weeks surfaces before the relationship cools.

The distributor (nhà phân phối) usually employs the salesman team while the brand employs the Sales Supervisor and Area Sales Manager layer, so the CRM links each distributor to its sub-distributors, wholesalers and served outlets in one account tree. A Supervisor running several distributors sees all of it, which is where secondary sales normally go missing.

Lead source and outlet ageing, coverage against the beat plan, win ratios, conversion timelines, rep productivity, account activity and receivable status, with order values reported in VND and rolled up by region.

Yes. Fields, pipeline stages, dashboards, workflows, reports and roles are all configurable. A field CRM captures outlet contact details, photographs and location, which fall under the Law on Personal Data Protection 91/2025/QH15, in force since 1 January 2026, so consent capture, retention rules and role-based access support law-aligned handling of it. The platform supports those obligations; it does not certify your business against them.

Yes. The platform is fully cloud hosted, with remote onboarding, structured training and role-based enablement for brand, distributor and field teams working on Indochina Time.