Loyalty Program Software Vietnam

Members can sign up in the app themselves, be loaded in bulk from the back end, be nominated by a Field Sales Representative and approved by your sales team, or arrive through an API feed from your existing DMS or ERP.

There is a mobile app for Android and iOS, a WhatsApp route, and a web link, all with OTP login. A wholesaler in Hanoi and a tạp hóa owner in Can Tho can therefore sit in the same scheme on whichever channel suits them.

Points come from DMS or ERP sales data, from QR codes that can only be scanned once, or from invoice claims routed through multi-level approval before anything credits. The last of those matters most, because it captures a purchase that reached the outlet through a wholesaler or sub-distributor rather than your own van.

A VND bank transfer, an e-wallet payout, credit against the next order, vouchers from an integrated catalogue, or physical rewards. For owner-operated outlets working on thin margins, cash-equivalent value and stock credit usually beat merchandise, so most programmes weight the catalogue that way.

Yes. Leaderboards run at province, regional and national level, and spin the wheel and scratch card mechanics work well for competition between neighbouring wholesale clusters.

In-app and WhatsApp push notifications, festive and birthday greetings, point expiry reminders, and carousel banners for new schemes or price changes. Programme engagement peaks around Tết, so scheme messaging can be timed to the stocking window each region actually works to.

A performance panel with points earned, current balance, transactions and reward orders, a full account statement, and bar-graph views of progress against tier targets. It is built for the modest Android handsets most outlet owners carry.

Member growth, active and never-active members, points allocated, redemptions and outstanding wallet liability, each exportable to Excel and visible on live dashboards.

Signing up an outlet owner captures personal data, which falls under the Law on Personal Data Protection 91/2025/QH15, in force since 1 January 2026. The platform supports law-aligned handling: consent capture at enrolment, a record of what each field is used for, controlled access and an audit trail. 1Channel holds no certification under the law, and accountability for the programme remains with you as the brand.

Configurable withholding rules can be applied at the moment of transfer, and every payout leaves an audit-ready record. Those records reconcile against your own tax filings and against the e-invoice data that has been mandatory for all businesses in Vietnam since 1 July 2022.