Cloud Software Built for Automotive & Auto Components in Egypt

All five run on one shared cloud record. Key account managers handle OEM dealer visits inside SFA, field reps cover aftermarket parts counters and workshops with fitment lookups, stock moves through the DMS with batch and serial capture, QR scans settle mechanics through a bank transfer or a digital wallet, retail execution audits branded displays at the workshop, and the LMS certifies dealer staff before a launch goes live. Nothing gets typed twice between them.

Every lubricant pack, brake-pad box, or battery carries a QR code under a scratch panel. The mechanic uncovers it and scans it inside the app. Server-side checks block duplicate scans and confirm the location and time, then a verified scan pays the mechanic directly, either to a bank account or a wallet such as Vodafone Cash or Orange Cash, so counter staff never touch the reward before it reaches the person who fitted the part.

A rep or a workshop counter clerk searches by make, model, year, and engine size. The catalogue returns the matching part numbers, EGP prices, and live stock, with OEM and aftermarket cross-references for substitution. That cuts wrong dispatches at busy spare-parts counters, reduces returns, and speeds up quotes for fleet and workshop customers who cannot afford downtime.

Brake assemblies, airbags, steering components, and battery cells are captured at batch or serial level from the point of import or local manufacture. Each invoice stamps the serial against the buyer, so warranty claims, recalls, and counterfeit investigations can be pulled by serial number in seconds. That gives a complete audit trail that stands up to EOS and other regulatory review, which matters in a market that leans heavily on imported aftermarket parts.

Each campaign sets the standard: a tyre rack, a lubricant cabinet, a battery stand, signage, or point-of-sale material. Field reps photograph the setup on every visit, and AI image recognition checks SKU presence, the branded corner, and any competitor stock placed next to it. Exception reports flag a drifted workshop the same day instead of at month-end.

A dealer or workshop opens the return with the serial number, invoice reference, a description of the fault, and photos. The claim goes through technical validation, and an approved case automatically issues an EGP credit note plus a replacement part, while a rejected case is sent back with the reason on record. The warranty history stays attached to that serial number for the life of the part.

A buyer scans the serial number or QR code on a new tyre, battery, or lubricant pack at the workshop or a forecourt shop. Registration starts the warranty from the purchase date and adds the shopper to the registered base for service reminders, offers, and WhatsApp updates in Arabic or English.

Each launch ships as a module covering the feature story, EGP price bands, the target buyer, a demo flow, finance options, and a quiz. Dealer staff must pass before the SFA app unlocks that model or SKU for them, and brand teams can check certification readiness by dealer and by territory ahead of go-live.

Brand managers track workshop sell-out, mechanic enrolment, QR scan volumes, channel-tier mix, and launch readiness. KAMs get dealer scorecards for joint business planning, and dealer principals see field-rep productivity and the training pipeline. With 1Voice, a manager can simply ask for the top five Cairo workshops by lubricant sell-out and get the answer without building a report.

Outside automotive, the same platform runs FMCG, food and beverage, pharma and healthcare, building materials, textiles, telecom distribution, consumer durables, and industrial products. It is one cloud backend throughout, configured module by module to fit very different field and channel shapes across Egyptian trade.