Automotive Distributor Management Cloud System for Egyptian Business

Brake components, airbags, steering parts, and battery cells are assigned a serial or batch number as soon as stock is received into a warehouse. The platform releases inventory by serial or lot whenever a dispatch is created, and that serial appears on the dealer's EGP invoice as it goes out. A workshop fitment records the same serial against the warranty file, so a recall search can trace every affected unit across the dealer network without a manual stock count.

Each account type gets its own price list: authorised dealer, sub-dealer, independent workshop, tyre and lubricant distributor, OEM parts distributor, and multi-brand service centre. A trade discount, an EGP credit term, and any seasonal or launch override are attached at the account level, so the correct price and discount apply automatically the moment an order is raised, with nobody having to pick them manually.

Every SKU carries a fitment record covering vehicle make, model, production year range, and engine variant. A dealer order line only clears for allocation once it matches that record; anything that does not gets held in a review queue rather than shipping by default. Fewer wrong-part returns come back from workshops, and correctly matched lines move to dispatch faster.

Workshops and dealers log a claim against the part's serial, referencing the EGP invoice, the fitment date, a fault description, and supporting photos. A technical reviewer signs off on the claim before anything moves forward. Approval triggers one transaction that raises the credit note and schedules the replacement, keeping the warranty history linked to that unit for as long as it stays in service.

Every dealer account carries an EGP credit ceiling. The outstanding balance updates as InstaPay transfers, Fawry payments, Meeza settlements, and cash collections are reconciled against invoices. Once an account reaches its limit, new orders hold automatically until payment clears, and every collection, hold, and manual override is logged in an audit trail.

Incentive schemes sit on top of the base price list and run on date-bound rules. Reaching a month-to-date or quarter-to-date volume target triggers a credit note without anyone raising it manually. New-model launch bonuses and free-goods offers attach to qualifying orders automatically, and each scheme's return is tracked live in EGP as orders are booked.

Authorised dealers typically receive longer payment terms; sub-dealers and independent workshops tend to run on tighter cycles. Once a term is set against an account, it carries forward automatically on every future order. Ageing dashboards surface accounts drifting towards their ceiling, and a reminder fires before a due date passes, catching a slipping payment before it turns into a write-off risk.

The platform searches the serial and batch register for every unit affected by a recall. Dealer alerts go out listing the affected serials, the replacement process, and a notice template for end customers. Workshop and customer registrations trigger downstream notifications automatically, and the recall stays open until every unit is returned, replaced, or scrapped, with the complete history kept on file.

It does. REST APIs link up with SAP, Oracle, Microsoft Dynamics, and whichever dealer systems are already running. Sales orders, EGP invoices, dispatch notes, GRN records, warranty claims, returns, and InstaPay, Fawry, or Meeza payment entries pass through without manual re-entry, while an SFTP channel handles the bulk end of things: master data and serial or batch stock, synced once a day.

Key account managers keep an eye on order volume by dealer, sell-out, range compliance, and how each scheme is performing. Operations follows order throughput, dispatch turnaround, and how long warranty cases take to close. Finance watches how EGP credit is ageing, what is tied up in trade investment, where warranty exposure sits, and how collections are reconciling across InstaPay, Fawry, and Meeza, with every number drillable from a city rollup down to one dealer's individual serial.