Cloud Software Built for Retail & Modern Trade Companies in Ghana

That is the normal Ghanaian setup, so yes. A Key Account Manager works listing terms and shelf orders for accounts of the kind Melcom, Carrefour, MaxMart, Palace, All Needs and China Mall represent, while the DMS runs the key distributor network that feeds wholesalers, provision shops, kiosks, container shops, table-top sellers and market stalls. Both write to one outlet master, so a hypermarket in Accra and a market stall in Kumasi report through the same structure.

Records the range and listing agreed for the account, the promotion committed to, the stock actually seen on shelf and the order raised against it. Sales Representatives and Van Sales Representatives book their own orders into the same DMS for billing, and Merchandisers file audits against the identical outlet record. One account therefore shows the negotiation, the sale and the execution side by side.

Yes. Points earned from pack QR scans or DMS invoices redeem to a bank account or to an MTN MoMo, Telecel Cash or AT Money wallet, and GhIPSS interoperability means whichever network the shop owner uses is not a constraint. Vouchers and catalogue rewards run alongside, slab and tier rules are set per programme, and each payout is confirmed by SMS or WhatsApp.

It is built to keep working offline. A Sales Representative in Upper West, Savannah or North East, or anywhere on a rural agro beat, still logs attendance, writes orders, completes audits and takes photographs with no bars showing. Each entry queues on the handset with its GPS position and timestamp held intact, and uploads by itself once the network comes back.

The campaign is set up once, carrying its POSM list, planogram brief, gondola and end-cap placements and a time-bound scheme per account. Audits at three levels then check what actually went up, and the visibility index surfaces accounts where execution is short while the peak is still running rather than in the post-mortem.

Yes. REST APIs move records both ways with SAP, Oracle, Microsoft Dynamics, Sage or whichever DMS and warehouse tools are already running. SFTP feeds bring in monthly sales for loyalty allocation, and webhooks fire when an order, a dispatch or a payment event happens. Nothing in the existing stack has to be replaced for it to work.

Prices, schemes and invoices are all held in GHS. Records are structured to support E-VAT invoicing through a Certified Invoicing System connected to the Ghana Revenue Authority, including the VAT changes in force from January 2026. Batch and expiry control covers food and drink lines regulated by the Food and Drugs Authority. The geography master maps region, MMDA, town and outlet across all 16 regions, so a Greater Accra territory and an Upper East territory roll up identically.

Key Account Managers, Sales Representatives, Van Sales Representatives, in-store promoters and Merchandisers each see only what their job needs. Sales Supervisors and Area Sales Managers get coverage and productivity views, key distributors and their own sales representatives work the DMS, and back office teams pull stock and dispatch dashboards from the web portal. The interface is English, with training content deliverable in Twi, Ga, Ewe, Dagbani and Hausa.

In four places, mostly. It orders the day when navigation depends on landmarks instead of street names, it raises replenishment alerts before a distributor runs short, it reads shelf photographs for planogram compliance and share of shelf, and it screens QR scans for duplicate or suspicious claims. The 1Voice assistant then answers plain questions about what the field did.

Configuration covers geography, product hierarchy, roles, route plans and approval workflows, while bulk uploads bring users, SKUs, outlets and targets in together. Most brands begin narrow, taking SFA or DMS into a single region, then add loyalty, merchandising and training afterwards. No date exists on which everything has to switch at once.