Cloud Software Built for Logistics & Field Services Companies in Nigeria

All four modules share one cloud data layer. SFA captures rider, driver, and field-engineer activity, DMS tracks parcels from the Lagos port and inland hubs to state depots, loyalty pays riders and engineers via bank transfer or a wallet such as Opay, Moniepoint, or PalmPay from the same data, and LMS gates dispatch on certification status. One admin portal, unified dashboards.

Each role gets its own workflow. Dispatch riders run drop-sequenced routes with cash and transfer COD logs and photo proof of delivery. Field engineers work skill-matched jobs with ETA and first-time-fix capture. Dispatchers see a live map, SLA alerts, and re-allocation. Same offline-first app, different screens by role.

DMS tracks parcels from Apapa or Tin Can port and Lagos sortation hubs to a state depot in Kano, Onitsha, Aba, Ibadan, or Port Harcourt, then to the last-mile rider and recipient, with full lineage. Primary, secondary, and last-mile legs report separately. Ops sees which hub is bottlenecked and where returns are stuck.

IoT temperature feeds capture at pack, transit, and delivery. Breach thresholds alert the driver, dispatcher, and recipient in real time. Logs include timestamp, GPS, and recovery time, audit-grade for NAFDAC-registered pharma consignments and dairy loads moving across long inter-state corridors in Nigerian heat.

Each B2B contract carries priority, response, resolution, and penalty tiers. The console shows every job as on-track, at-risk, or breached. Dispatchers re-allocate to the nearest crew before breach, and diesel and fuel-cost pressure on long Lagos-to-North runs is factored into routing. End-of-day reports roll up SLA by customer, hub, and route.

Delivery volume, COD collected, first-time-fix, and customer rating feed the loyalty engine from SFA data. Slab rules calculate earnings automatically. Payouts disburse in Naira straight to a bank account or a wallet such as Opay, Moniepoint, or PalmPay on the configured cycle, with a full audit trail per payout, in line with NDPA 2023 expectations.

Job types carry cert requirements: cold-chain handling, hazardous-goods segregation, electrical safety, and FRSC-aligned defensive driving. LMS tracks status and feeds SFA. An uncertified driver or engineer attempting to accept the job sees a block. Renewal alerts fire ahead of expiry, and training runs in English, Hausa, Yoruba, Igbo, or Pidgin for a multilingual field force.

The app is offline-first. Dispatch riders, drivers, and field engineers in dense Lagos markets, gated estates, basement carparks, and long rural corridors capture attendance, scan parcels, log proof of delivery, and update jobs with no signal at all. Grid blackouts and patchy network do not stop the day; data syncs once coverage returns.

AI sequences drops around unnamed streets using GPS and landmark mapping, validates selfie attendance, and predicts SLA-risk jobs ahead of breach. 1Voice answers natural-language queries like “show top three hubs by first-time-fix this week”. Automation handles incentive math, cert gating, and exception escalation.

Beyond logistics and field services, the platform serves FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services. Shared cloud backend, modular fit.