Cloud Software Built for Automotive & Auto Components in Oman

All five run on one cloud data layer. Key account managers handle OEM-authorised dealer calls in SFA, field reps cover independent spare-parts retailers and workshops with fitment quotes, parts move through the DMS with serial tracking, QR scans settle mechanics by bank transfer or Maal card, retail execution audits branded displays, and the LMS certifies dealer staff before a launch. Nothing gets re-entered between them.

Every lubricant pack, brake-pad carton, or battery carries a QR code hidden under a scratch panel. The mechanic peels it back and scans it through the app. Server-side checks reject duplicate scans and validate location and time, then a verified scan pays out instantly to the mechanic's bank account or Maal card, so counter staff are never in a position to hold back the reward.

A rep or dealer counter clerk searches by make, model, year, and engine type. The catalogue returns the matching part numbers, OMR prices, and live stock, with OEM and aftermarket cross-references for substitution. The payoff is fewer wrong dispatches at busy Muscat and Sohar counters, fewer returns, and faster quotes for taxi, rental, and commercial fleet buyers.

Brake assemblies, airbags, steering parts, and EV cells are captured at batch or serial level from the point of import or factory dispatch. Each invoice stamps the serial against the buyer, so warranty claims, recalls, and counterfeit investigations can be pulled up by serial in seconds, giving a complete audit trail for manufacturer and regulatory review.

Each campaign sets the standard: tyre rack, lubricant cabinet, battery stand, signage, and POSM. Field reps photograph the setup on every visit, and AI image recognition reads SKU presence, the brand corner, and any competitor stock placed beside it. Exception reports flag drifted workshops the same day rather than at month-end.

A dealer or workshop raises the return with the serial, invoice reference, failure description, and photos. The claim runs through technical validation, and an approved case auto-issues an OMR credit note plus a replacement, while a rejected one goes back with the reason stated. The warranty record stays tied to that serial for the life of the part.

A buyer scans the serial or QR code on their new tyre, battery, or lubricant at the workshop or filling-station bay. Registration activates the warranty from the purchase date and adds the shopper to the registered base for service reminders, offers, and WhatsApp updates in English or Arabic.

Each launch ships as a module covering the feature story, OMR pricing, target buyer, demo flow, finance options, and a quiz. Dealer staff have to pass before the SFA app unlocks that model or SKU for them, and brand teams can see certification readiness by dealer and by governorate ahead of go-live.

Brand managers track workshop sell-out, mechanic enrolment, QR scan volumes, channel-tier mix, and launch readiness. KAMs get dealer scorecards for joint business planning, and dealer principals see field-rep productivity and the training pipeline. With 1Voice, a manager can simply ask for the top five Muscat workshops by lubricant sell-out and get the answer without building a report.

Outside auto, the platform powers FMCG, CPG, food and beverage, dairy, home care, modern trade, pharma, consumer durables, cosmetics, BFSI, industrial products, agriculture, and building materials. It is the same cloud backend throughout, configured module by module to fit very different field and channel shapes.