Automotive & Auto Parts Distributor Management Cloud Platform for Omani Business

Brake sets, airbags, steering assemblies, and battery cells pick up a serial the moment stock clears port, whether that is Sohar, Salalah, or Duqm. The platform releases stock by lot or serial when a dispatch is raised. The serial prints on the dealer invoice. A workshop fitment records it against the warranty file. If a recall is called, every affected serial surfaces in seconds.

Price trees are built class by class: tier-1 dealer, sub-dealer, independent workshop, OEM spares distributor, lubricant distributor, tyre distributor, and multi-brand garage. Trade discounts, OMR credit terms, and launch-scheme overrides sit against each class. When an order is keyed, the order screen pulls the correct mix on its own.

Every SKU is mapped to make, model, production year band, and engine variant. As a dealer order is captured, each line is checked against that catalogue before any allocation happens. Anything that looks off drops into a review queue. The payoff is fewer wrong-part returns from dealer counters and workshops across Muscat and the outlying governorates, and quicker dispatch to the garage that needs the part.

Dealers and workshops raise a claim with the serial, the OMR invoice reference, the fitment date, the failure symptom, and photos. The claim is routed for technical sign-off. Once cleared, a single transaction issues the credit note and books the replacement dispatch. The warranty register stays tied to that serial for its whole life.

Each dealer account carries a credit ceiling in OMR. The outstanding ledger refreshes as OmanNet card, Maal, and bank-transfer receipts are reconciled. Orders are held automatically the moment a limit is breached, and dispatch only resumes once the payment lands. Every collection and override is captured in a clean audit trail.

Schemes sit on top of base pricing with date-bound rules. Hitting an MTD or QTD volume target fires an automatic credit note. Bonuses for a new model launch and free-goods offers attach themselves to qualifying orders. Eligibility is worked out at the point of order. Return on each scheme is tracked live in OMR.

Tier-1 dealers typically run on longer terms while sub-dealers and independent workshops sit on tighter cycles. Terms are saved per account and applied without anyone keying them again. Ageing dashboards flag dealers creeping towards their ceiling. Reminders go out ahead of due dates, and exception reports show exactly where payment is slipping.

The platform sweeps the serial register for the affected stock. Dealer alerts go out with the affected serial list, the replacement workflow, and a customer notice template. Workshop and end-customer registrations open up downstream notification. A recall is closed only once the units are returned, swapped, or written off, with the full trail preserved.

Yes. REST APIs talk to SAP, Oracle, Microsoft Dynamics, and the dealer systems already running. Sales orders, OMR invoices, dispatch notes, GRN, warranty claims, returns, and OmanNet, Maal, or bank-transfer receipts flow across with no rekeying. SFTP feeds carry bulk daily syncs of master data and serial inventory.

KAMs track the dealer order book, sell-out, range compliance, and scheme ROI. Operations watch order throughput, on-time dispatch, and warranty turnaround. Finance follows OMR credit ageing, trade investment, warranty exposure, and payment reconciliation. Drill-downs run from governorate to dealer down to the individual serial.