Building Materials & Hardware Loyalty Program Cloud Software for Omani Business

Yes. Each audience runs as its own programme, with separate KYC, earning rules, payout method, and message templates, and the admin portal keeps them fully isolated so a mason's scan rule never leaks into a contractor's rebate. One Omani cement, paint, or tile brand can run all three side by side, whether its dealer base sits around Muscat's trade counters or Sohar's industrial corridor.

Every cement bag, paint bucket, tile carton, or bundle of iron rods carries its own QR code under a scratch panel. When a mason or tiler scans it in the app, the cloud checks the code against the issued database, blocks duplicates, and confirms location and time before it clears. A valid scan pushes the reward straight to the mason's registered bank account or Maal card, usually within seconds.

Contractors are linked to distributor DMS purchase data, so genuine slab-level buying by brand drives progression through Bronze, Silver, Gold, and Platinum tiers. Project-completion bonuses release once a signed handover is logged, and higher tiers unlock bulk-order terms, tool catalogues, and training access. Rebates settle in OMR by bank transfer to the contractor's registered account.

Hardware and building-materials dealers earn volume rebates calculated directly from DMS primary-sales data, whether they trade as independent counters, sub-distributors, or wholesalers, and each tier of the channel runs on its own rule set. Payouts move by bank transfer or Maal card, so a dealer running mostly on card and cash sales day to day is still paid cleanly, without a separate manual process.

Every QR code is unique and locked to one-time use on the server, so photocopied or reprinted codes are rejected automatically. Location and timing checks flag claim patterns that don't add up, and an AI layer watches for scratch-panel reuse across scans. Anything doubtful is held in a supervisor review queue before a single OMR payout clears, and every transaction carries a full audit trail.

Yes. Across the Muscat-Sohar-Salalah corridor, where most commercial activity sits, the app runs on standard connectivity without any special handling. On routes that reach into the interior or more remote wilayats, a scan queues locally on a basic Android handset and uploads the moment signal returns, so a mason or dealer visit on a lower-coverage stretch is never lost. Screens stay light and low-data, and messaging runs in Arabic and English.

Seasonal and project-linked schemes layer on top of the base earning rules with date-windowed bonuses, multipliers, and trade-up offers that a brand can time to its own launch calendar or to Oman's wider infrastructure project cycles. Contractors see eligibility at the point of order, masons get refreshed scan-earning windows, and hardware dealers get range and rebate alerts. Every rule is configured per audience in the portal, with no custom development needed.

At sign-up, each member registers a bank account or a Maal card, and approved scans or rebates move straight to it, usually within seconds. Daily and scheme-level ceilings apply, and settlement reports reconcile automatically against bank, card, and Maal activity, in line with Central Bank of Oman norms, with any mismatch flagged for manual review.

Masons receive scheme alerts and payout confirmations, contractors get tier-upgrade notices and target reminders, and hardware dealers get range and rebate alerts, each from its own template library. Broadcasts run in Arabic and English, with opt-in status and send timing configured per campaign, so a mason near Sohar and a dealer near Nizwa each read a message in the language they're comfortable with.

Brand teams track active mason and contractor counts, tier distribution, and scan activity by governorate. Sales ops follow governorate-level scan rates, scheme ROI, and rejection patterns. Finance monitors OMR payout liability, the redemption-to-issued ratio, and a full per-transaction audit trail, and the 1Voice assistant answers plain-language questions across all of it.