Cloud Software Built for Consumer Durables & Electronics Companies in Oman

Yes. One cloud backend ties promoter counter shifts, dealer orders, serial-level stock, sell-through, loyalty payouts in OMR, display audits, and LMS certification together. One admin portal, with unified dashboards across Muscat, Sohar, Salalah, Nizwa, and Sur territories.

Each unit carries a serial number or IMEI from container intake at Sohar or Salalah port. The DMS allocates stock by serial, dealer invoices stamp it, and shoppers register warranty by QR scan at the counter. Warranty, swap, and recall lookups run in real time, cutting the disputed-warranty and grey-import claims that slow down after-sales in the electronics trade.

Yes. Separate price trees for independent electronics retailers, sub-distributors, single-brand dealers, and modern-trade hypermarkets such as Lulu Hypermarket and Carrefour. Off-invoice, on-invoice, and claim discounts attach per channel class in OMR.

Yes. Oman's Muscat-Sohar-Salalah corridor has strong, reliable connectivity, and the app runs on live cloud sync under normal conditions. For reps covering interior or remote wilayats where signal can drop, the app keeps capturing shift check-ins, demo logs, and orders offline, then syncs automatically the moment coverage returns, so a patchy stretch of route never costs a day's data.

Each promoter is assigned to a single dealer counter or showroom. Attendance locks to that outlet's geo-fence, backed by a selfie and AI liveness check. Every shift logs demos, conversions, and drop reasons. Where dealer sell-out data is shared, the platform matches claimed conversions against actual units sold.

Each campaign brief sets a picture-of-success for every chain and dealer. Merchandisers audit displays on visits, and AI image recognition reads the shelf for demo units, brand corners, and POSM placement. A missing or displaced setup is flagged automatically, so trade spend maps to what actually reaches the shopper.

The app logs demos and claimed conversions, and dealer or chain sell-out data verifies the sale. Where serial-tagged sell-through is shared, the platform runs a shift-to-serial match. Verified conversions trigger payout straight to the promoter's bank account, with no manual reconciliation, while inflated or unmatched claims are automatically excluded.

Yes. Every new phone, TV, or appliance launch ships with a training module covering specs, demo flow, and a certification quiz. The field app blocks live selling of that line until the promoter passes, so brand teams can see counter readiness by governorate and dealer before stock lands on the floor.

Yes. Pricing, credit limits, and payouts run in OMR. Product masters can carry manufacturer warranty and compliance reference fields where a category needs them. Data is encrypted in transit and at rest, aligned with Oman's Personal Data Protection Law, role-based access limits each user, and audit trails cover every transaction.

The Khareef season's sharp, Dhofar-concentrated demand spike and the Ramadan retail peak both trigger priority rules in the DMS, allocating stock by dealer class, chain SLA, margin, or penalty risk. Reservation logic stops the same serial-tagged stock being double-booked across competing dealer orders.

FMCG, food and beverage, dairy, home care, cosmetics and personal care, pharma, BFSI, industrial products, automotive spares, agricultural inputs, and building materials all run on the platform. The cloud backend is shared and modular by industry, so a durables brand and an FMCG arm can run on one stack.