Consumer Durables & Electronics Loyalty Program Cloud Software for Omani Business

Yes. Each audience runs as its own programme with separate ID-based onboarding, earning rules, validation logic, and payout rail. Dealer sell-through rebates across hypermarket and baqala counters, promoter carton-scan incentives, technician completion bonuses, and shopper warranty registration all sit side by side on one cloud backend.

Sub-distributor and wholesaler secondary sales sync from the DMS. The engine applies slab-based rebate rules per brand and SKU, so a dealer across Oman's modern-trade and baqala channels is scored on real off-take rather than primary billing. Tier upgrades to Silver, Gold, or Platinum trigger on volume, and rebates settle to the registered account by bank transfer or Maal in Omani rials.

Promoters scan the QR code on a TV, fridge, or phone carton at the retailer counter after a sale. The platform checks scan uniqueness, shift check-in, and outlet location, then pushes a verified payout straight to the promoter's bank account or Maal card within seconds. Duplicate or out-of-shift scans route to supervisor review before anything pays out.

Technicians close installation and repair jobs from the CRM app. Closure time, customer sign-off, and parts used are captured against every ticket. A verified close triggers a bonus straight to the technician's bank account or Maal card. Tier benefits unlock for technicians clearing high monthly job counts across Muscat, Sohar, and Salalah with low reopen rates.

Shoppers register the serial number by QR scan at the retailer counter or through the shopper app. Registration activates the warranty against the purchase date and adds the buyer to the brand's registered base, from which trade-in eligibility, upgrade offers, and after-sales routing all flow.

Every carton QR code is unique and one-time. Location-bound validation ties the scan to the registered retailer counter, so a unit sold outside the authorised network gets caught. Shift check-in locks the eligible window, and duplicate, photocopied, or out-of-area scans drop into a review queue with a full audit trail before a single rial changes hands.

Yes. AC, inverter, and solar installers, plus electricians and appliance service technicians, register with an ID, link to authorised dealers, and earn per verified install logged in the app. Bonuses settle by bank transfer or Maal. Tier benefits include priority project leads, certification badges, and access to product training modules.

Yes. Dealer rebate payouts run by direct bank transfer in Omani rials, while promoters and technicians can take a payout to a Maal card or an OmanNet-linked bank account. Monthly batch or on-demand release is configurable, transaction logging aligns with Central Bank of Oman expectations, and reconciliation reports auto-generate per dealer with the rebate breakdown and payment reference.

Brand teams see active dealer counts by governorate, tier distribution, promoter scan velocity, technician job throughput, and warranty registration rate across Muscat, Sohar, Salalah, and Nizwa. Finance sees payout liability in Omani rials, bank-transfer and Maal settlement logs, batch status, and the redemption-to-issued ratio, with the 1Voice assistant answering plain-language questions on top.

Yes. Across the Muscat-Sohar-Salalah commercial corridor, connectivity is reliable and the apps sync in real time. For reps covering the interior or the more remote desert governorates, where terrestrial coverage can be inconsistent, the same apps queue scans and job updates offline and sync automatically once a connection returns.

Yes. Promoter, dealer, technician, and shopper apps publish under your brand on Google Play and the Apple App Store with your logo, splash, and palette. The cloud backend stays shared. Separate apps per audience are supported when a distinct experience is required for dealers versus in-store promoters.