Logistics & Field Services Loyalty Program Cloud Software for Delivery Partners and Technicians

Delivery riders and couriers earn per-trip slabs on completed drops, on-time delivery, and clean proof-of-delivery streaks across Metro Manila, Cebu, and Davao routes. The rule engine tallies earnings as each drop closes on the app, partners see a live count, and approved amounts settle straight to a GCash or Maya wallet, or a bank account, at shift close.

Field service technicians earn monthly bonuses on first-time-fix rate, customer rating at job closure, zero-callback streaks, and parts efficiency. AI anomaly checks flag inflated ratings before any payout moves. In-house technicians and third-party contract crews can run on separate rule sets, each with its own KYC and Data Privacy Act-aligned consent.

Delivery partners, drivers, and technicians link a GCash or Maya wallet, or a bank account, at enrolment. 3PL partners register a corporate bank account. Approved runs disburse in seconds over InstaPay. Per-day, per-account, and per-programme caps apply, and reconciliation against settlement reports runs on its own, with any mismatch raised for review.

3PL partners and last-mile franchise operators enter at a base tier and climb through Silver, Gold, and Platinum on monthly SLA, parcel volume, damage rate, and NPS. Tier evaluation pulls from DMS and field-operations data, so a tier always mirrors real performance. Benefits configure per programme: volume rebates by bank transfer, priority route rights on corridors linking Luzon, Visayas, and Mindanao, or annual recognition.

Hub and warehouse crews earn on sortation parcels-per-hour, dock-door turn time, vehicle and vessel load utilisation, and inbound scan accuracy. Crew leads watch live dashboards. Schemes run weekly with a team payout to the crew lead's GCash, Maya, or bank account. Cold-chain hubs handling pharma or frozen goods add a safe-handling bonus tied to zero temperature breach and batch integrity.

Server-side checks run on device clustering, geo-bound proof-of-delivery scan validation, photo-evidence integrity, and AI anomaly detection for impossible-distance or unusual-velocity claims across dense urban and inter-island routes. Suspicious earnings route to a review queue with the evidence attached, while genuine delivery partners get an instant transfer to a GCash, Maya, or bank account.

SFA delivery records and field service tickets flow into the loyalty platform via webhook automation with no re-keying. Each drop, delivery, technician job closure, and hub scan posts against the member ledger. Slab evaluation runs daily, weekly, or monthly per audience, and payouts write back to the finance ledger in pesos for clean reconciliation.

Daily delivery-partner leaderboards rank trip count and on-time rate by region and corridor. Weekly hub-crew boards rank sortation throughput at Metro Manila and Cebu gateways. Monthly technician boards rank first-time-fix rate and customer rating. Streak rewards trigger on zero-failure or zero-callback runs, and seasonal challenges line up with peak shipping windows.

WhatsApp Business API and SMS deliver delivery-partner slab milestones and payout confirmations, driver bonus alerts, technician rating updates, and 3PL partner tier-change notices. Push covers urgent dispatch messages. Opt-in, timing, and language preference (English, Filipino, Cebuano, or another regional language) are configured per audience so a multi-region field force gets messages it actually reads.

Yes. The delivery-partner and technician app runs on basic Android handsets and queues drops, scans, and job closures offline the moment signal drops during typhoon season or on remote island routes, then syncs once connectivity returns. That matters on inter-island corridors far from Metro Manila and across barangays with patchy coverage. Light, low-data screens and multilingual menus keep dispatch and field work moving.