Cloud Software Built for Logistics & Field Services Companies in the Philippines

The four modules pull from a single cloud data layer instead of four separate systems. SFA logs what riders, drivers, and field engineers are doing in real time, DMS follows a shipment from a Luzon or Visayas gateway hub through its inter-island legs to a regional depot, loyalty turns that same activity data into a payout through GCash, Maya, or a bank transfer, and LMS decides who is certified enough to be dispatched in the first place. One portal shows all of it.

Each role sees a different screen built for what it actually needs. A delivery rider gets a sequenced route with cash and e-wallet COD logging and photo proof of delivery. A field engineer gets jobs matched to their skill set, with ETA tracking and a first-time-fix form. A dispatcher gets a live map, SLA alerts, and the ability to reassign a job in one tap. It is the same offline-first app underneath.

A shipment's route, from a Metro Manila or Cebu gateway hub, across a road, ferry, or air leg, into a regional depot in Luzon, Visayas, or Mindanao, and out to the last-mile rider, is logged leg by leg rather than as one black-boxed journey. Primary, secondary, and last-mile movement report separately, so ops can see exactly which leg is running late or where a return has stalled.

Temperature is captured by IoT sensor at packing, in transit, and on delivery. If a reading crosses the threshold, the driver, dispatcher, and recipient are alerted immediately, and the incident is logged with a timestamp, GPS location, and how long recovery took. The trail is built to align with Food and Drug Administration Philippines expectations for pharma shipments and chilled loads moving through tropical heat and inter-island transfers.

Every B2B contract carries its own priority, response, resolution, and penalty terms, and the console flags each open job as on-track, at-risk, or already breached. A dispatcher can move a job to the nearest available crew before it breaches, and the system factors in typhoon-season routing changes ahead of a forecast port closure or grounded flight. Reports at day's end break SLA performance down by customer, hub, and route.

Delivery volume, COD collected, first-time-fix rate, and customer ratings all flow into the loyalty engine straight from SFA, and slab rules turn that into an earnings figure automatically. Payouts go out in Philippine pesos, either to a bank account or a GCash or Maya wallet, on whatever cycle is configured, with a full audit trail behind every payout and handling that aligns with the Data Privacy Act.

Every job type carries its own certification requirements, cold-chain handling, hazardous-goods segregation, electrical safety, defensive driving, and the LMS keeps that status current and shares it with SFA. If someone without the right certification tries to accept a job, the system blocks it. Renewal reminders go out ahead of expiry, and the training itself runs in whichever regional language a field team actually speaks, from Tagalog to Cebuano.

The app was built assuming the connection will drop, not as an afterthought. A rider on an outer-island route, a technician in a mountainous barangay, or anyone mid-ferry-crossing can still log attendance, scan a parcel, capture proof of delivery, and update a job with zero signal. Once a typhoon-disrupted tower comes back online or the app reaches a rural coverage pocket, everything syncs automatically.

AI resequences drops based on route density and landmark rather than a fixed order, checks a selfie against attendance records, and flags a job that looks likely to miss its SLA, including one put at risk by an incoming typhoon. 1Voice can answer a question typed in plain language, like “which hubs rank highest on first-time-fix this week”, and automation handles the incentive math, certification gating, and exception escalation in the background.

The same backend also runs FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services, each one a modular fit rather than a separate build.