Automotive Distributor Management Cloud System for Saudi Business

Every brake set, airbag, steering assembly, and battery cell is assigned a serial as soon as it clears customs at Jeddah Islamic Port or King Abdulaziz Port in Dammam. From there the platform only releases stock against that lot or serial number when a dispatch is raised, and the same serial is printed straight onto the dealer invoice. A workshop records the fitment against the warranty file, so if a recall is issued, every affected unit can be traced back in moments.

Pricing is structured by dealer class, covering tier-1 dealers, sub-dealers, jobber mechanics, OEM spares distributors, lubricant distributors, tyre distributors, and multi-brand workshops. Trade discounts, SAR credit terms, and new-model launch overrides are attached at the class level rather than the individual account. Once an order is keyed in, the system applies the correct pricing and discount mix automatically, with no manual lookup needed.

Every SKU carries a mapping to make, model, production-year band, and engine variant. When a dealer order comes in, each line is checked against that catalogue before any stock is allocated, and anything that does not match cleanly is held in a review queue rather than shipped blind. The result is fewer wrong-part returns from workshop and jobber networks across Riyadh, Jeddah, and Dammam, and faster turnaround to the mechanic waiting on the part.

A claim starts with the dealer or workshop logging the serial number, the SAR invoice reference, the fitment date, the failure symptom, and supporting photos. From there it is routed through technical sign-off, and once approved, one transaction raises the credit note and schedules the replacement dispatch together. The warranty history for that serial stays attached to it for as long as the unit is in service.

Every dealer account is assigned a credit ceiling in SAR. The outstanding balance updates as POS (mada), STC Pay, SADAD, or bank-transfer receipts are reconciled against it. The moment an account crosses its limit, new orders are held automatically, and dispatch only resumes once the payment is confirmed. Every collection, hold, and manual override is logged in a full audit trail.

Schemes layer on top of base pricing with their own date-bound rules. Reaching an MTD or QTD volume target triggers an automatic credit note, while launch bonuses for a new model and free-goods offers apply themselves to qualifying orders as they are placed. Eligibility is calculated at the point of order rather than after the fact, and the return on each scheme is tracked live in SAR.

Tier-1 dealers typically work on longer payment cycles, while sub-dealers and jobber mechanics run on shorter ones. Once a term is set against an account, it applies automatically without being re-entered on every order. Ageing dashboards flag dealers approaching their credit ceiling, reminders go out ahead of due dates, and exception reports surface any account where payment is falling behind.

A recall starts with the platform scanning the serial register for every unit affected. Dealers are alerted with the specific serial list, the replacement workflow, and a ready-made customer notice template, and once workshop or end-customer registrations exist, downstream notification opens up from there too. The recall stays open until every unit is returned, swapped, or written off, and the full trail is preserved for audit.

Yes. REST APIs connect to SAP, Oracle, Microsoft Dynamics, and whatever dealer systems are already in place. Sales orders, SAR invoices, dispatch notes, GRN, warranty claims, returns, and POS or transfer receipts move across without any rekeying, and SFTP feeds handle the bulk daily sync of master data and serial inventory.

KAMs see the dealer order book, sell-out, range compliance, and scheme ROI. Operations track order throughput, on-time dispatch, and warranty turnaround. Finance follows SAR credit ageing, trade investment, warranty exposure, and POS and transfer reconciliation. Every dashboard can be drilled down from region to dealer to the individual serial.