Building Materials & Hardware Loyalty Programs Cloud Software for Saudi Business

Yes. Each audience sits inside its own programme, with separate KYC, earning rules, payout rail, and message templates, so a tradesman reward rule can never leak into a contractor rebate. One Saudi cement, paint, or tile brand can run all three programmes side by side, from Riyadh through Jeddah to Dammam.

Every cement bag, paint drum, tile carton, and bundle of reinforcement bar carries a unique QR under a scratch panel. The tradesman scans it in the app, the cloud checks the code against the issued batch record, blocks duplicates, and confirms scan location and time. A clean scan releases an instant reward to the member's bank account, mada card, or STC Pay wallet.

Contractor accounts draw purchase data straight from the distributor DMS, so cumulative buying by brand moves an account through Bronze, Silver, Gold, and Platinum, reflecting real purchase volume rather than self-reported figures. A project-completion bonus releases once handover is signed off. Higher tiers unlock bulk-order pricing, tool catalogues, and training access, and rebates settle by bank transfer to the registered IBAN.

Hardware retailers across Saudi Arabia's construction hubs earn volume rebates calculated straight from DMS primary-sales data. Distributors, sub-distributors, and wholesalers each run on their own rule set within the same programme. Payouts land by bank transfer, mada, or STC Pay, so a retailer without a formal bookkeeping system is still paid accurately.

Every QR code is unique and single-use on the server, so photocopies and reprints fail automatically. Location and time checks reject claim patterns that are not physically possible, and AI duplicate detection catches scratch-panel reuse. Anything flagged drops into a supervisor review queue before a reward is released, with a full audit trail on every transaction that lines up with ZATCA e-invoicing record-keeping expectations.

Yes. Scans and claims run on standard Android handsets and switch to an offline queue the moment a delivery route drops out of signal range between cities, syncing automatically once connectivity returns. Screens stay light and low-data by design, built for the long inter-city distances and extreme summer heat that shape field routes in Saudi Arabia, and the interface supports the languages a multilingual, largely expatriate field force needs.

Seasonal campaigns layer on top of standard earning, with date-windowed bonuses, multipliers, and trade-up offers that can be timed to Saudi Arabia's Vision 2030 construction and giga-project pipeline, when new site starts tend to cluster. Contractors see updated eligibility at order, tradesmen get refreshed scan earning, and hardware retailers get alerted to range and rebate windows. Rules are set per audience in the admin portal with no custom coding needed.

At sign-up, each member registers a bank account or a mada/STC Pay detail. Approved scans and rebates reach that account within moments. Daily and scheme-level ceilings apply, and settlement reports reconcile automatically against issued rewards, with any mismatch flagged for review.

Tradesmen get scheme alerts and payout confirmations, contractors get tier upgrades and target reminders, and hardware retailers get range and rebate alerts. Each audience has its own template library, and broadcasts run in the language configured per campaign, so a tradesman in Jeddah and a retailer in Dammam each receive a message built for their audience.

Brand teams watch active tradesman and contractor counts, tier distribution, and scan rankings by region. Sales ops read region-level scan rate, scheme ROI, and rejection patterns. Finance follows SAR payout liability, the redemption-to-issued ratio, and a per-transaction audit trail. The 1Voice assistant answers plain-language questions on top of it all.