Consumer Durables & Electronics Distributor Management Cloud Software for Saudi Business

Every appliance carries a serial number from the manufacturer's carton, and every handset carries an IMEI. Distributors receive serial-stamped stock at the warehouse, allocate by serial down to mini-markets, souq resellers, and modern-trade showrooms across Riyadh, Jeddah, and Dammam, and stamp the serial or IMEI on every invoice raised. Warranty registration is tied to the serial, so after-sales and replacement claims trace back to the exact unit sold.

Consignments cleared through Jeddah Islamic Port or King Abdulaziz Port in Dammam are booked in with serials, customs references, and a ZATCA-compliant e-invoice raised through Fatoora. The DMS releases stock tier by tier as warehouse GRN is posted, and any short-shipment or serial mismatch triggers an exception report before it reaches the ledger.

SAR price trees are configured per dealer class: lead distributor, sub-distributor, souq wholesaler, single-brand dealer, phone reseller, and modern-trade chain such as Carrefour or Lulu Hypermarket. Each class carries its own price, scheme eligibility, and credit window applied automatically at the point of order, so a souq wholesaler and a mall showroom never draw the same terms.

Yes. Dealers settle invoices by bank transfer, mada card payment, STC Pay wallet, or SADAD for structured bill collections, with Tabby or Tamara available for smaller buy-now-pay-later tickets. Payment references match against open invoices automatically, keeping the ledger current across dealers spread over the long distances between Riyadh, Jeddah, and Dammam.

Refrigerators, freezers, air conditioners, and washing machines carry bulkier logistics and longer lead times, and demand builds sharply ahead of Ramadan and during the Hajj and Umrah seasons. The platform stages booked orders, schedules dispatch slots per dealer, tracks delivery and installation handover across the Kingdom's long inter-city distances, and links warranty enrolment to the serial. Dealers in Riyadh, Jeddah, and Dammam see their assigned units and pending installs on one dashboard.

Phone and accessory resellers in souqs and mini-markets order in high frequency and small drops. The DMS supports daily or twice-daily cycles, IMEI capture at dispatch, mada or STC Pay payment links, and route-stamped delivery planned around distance and the summer heat that affects delivery windows between cities.

Modern-trade chains typically run 30 to 60-day credit, while souq wholesalers and phone resellers run shorter cycles or settle largely through mada and SADAD. Credit limits are set in SAR per account. Bookings auto-block once ageing breaches the ceiling, and reminders fire before due dates, with buffer stock and faster replenishment built in around the Ramadan and Hajj demand window.

Old units capture serial or IMEI, condition grade (A to D), accessories, and photos at the counter. Residual value is calculated from category depreciation curves in SAR and applied as credit to the new invoice. Collected units route to refurbishment, parts recovery, or resale, all tracked by serial with a full audit trail.

Yes. REST APIs link to SAP, Oracle, Microsoft Dynamics, Sage, and locally built distributor ERPs. Orders, serial and IMEI-stamped invoices, GRN, returns, warranty, and mada, bank-transfer, or SADAD payment records move both ways, with ZATCA-compliant invoice data carried through. SFTP feeds handle bulk master uploads and daily ledger reconciliation between systems.

Category managers see month-to-date and quarter-to-date targets, sell-out per dealer class, and scheme ROI in SAR, with visibility into the Ramadan and Hajj demand cycle. Operations track dispatch SLA, installation backlog, and exceptions across routes between Riyadh, Jeddah, and Dammam. Finance reviews SAR ageing per account, mada and SADAD reconciliation, and trade-investment running totals, with drill-down to serial-level transactions.