Cloud Software Built for Logistics & Field Services Companies Across the United Arab Emirates

All four modules share one cloud data layer. SFA captures rider, driver, and field-engineer activity, DMS tracks freight from Jebel Ali or Khalifa Port through regional hubs to last-mile delivery, loyalty pays riders and engineers by bank transfer or Aani from the same data, and LMS gates dispatch on certification status. One admin portal, unified dashboards.

Each role gets its own workflow. Dispatch riders run drop-sequenced routes with cash, card, and Aani COD logs and photo proof of delivery. Field engineers work skill-matched jobs with ETA and first-time-fix capture. Dispatchers see a live map, SLA alerts, and re-allocation. Same cloud-connected app, different screens by role.

DMS tracks freight from Jebel Ali or Khalifa Port and a sortation hub through to a regional depot in Dubai, Abu Dhabi, Sharjah, or another emirate, then on to the last-mile rider and recipient, with full lineage. Primary, secondary, and last-mile legs report separately. Ops sees which hub is bottlenecked and where returns are stuck.

IoT temperature feeds capture at pack, transit, and delivery. Breach thresholds alert the driver, dispatcher, and recipient in real time. Logs include timestamp, GPS, and recovery time, audit-ready for pharma consignments and dairy loads moving across cross-emirate corridors in UAE heat.

Each B2B contract carries priority, response, resolution, and penalty tiers. The console shows every job as on-track, at-risk, or breached. Dispatchers re-allocate to the nearest available crew before a breach, and fuel-cost pressure on long cross-emirate runs feeds into the routing logic. End-of-day reports roll up SLA performance by customer, hub, and route.

Delivery volume, COD collected, first-time-fix, and customer rating feed the loyalty engine from SFA data. Slab rules calculate earnings automatically. Payouts disburse in AED straight to a bank account or via Aani on the configured cycle, with a full audit trail per payout, aligned with the UAE's Personal Data Protection Law (PDPL) expectations.

Job types carry cert requirements: cold-chain handling, hazardous-goods segregation, electrical safety, and defensive driving. LMS tracks status and feeds SFA. An uncertified driver or engineer attempting to accept the job sees a block. Renewal alerts fire ahead of expiry, and training runs in Arabic and English as standard, with further languages configurable for a diverse, majority-expatriate field force.

Every job carries a Makani or Onwani reference alongside the pin drop, so dispatch, drivers, and field engineers get the same precise, geocoded location instead of a written description of a building. Arrival is timestamped and GPS-matched against that reference for genuine visit verification. The app also keeps capturing data through the rare underground car park or basement loading bay with no signal, syncing the moment coverage returns.

AI sequences drops using Makani- and Onwani-coded addresses for exact-location routing, validates selfie attendance, and predicts SLA-risk jobs ahead of breach. 1Voice answers natural-language queries like “show top three hubs by first-time-fix this week”. Automation handles incentive math, cert gating, and exception escalation.

Beyond logistics and field services, the platform serves FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services. Shared cloud backend, modular fit.