Logistics & Field Services Sales Force Automation Cloud Software for the United Arab Emirates

B2B shipper reps, 3PL and haulage account managers, last-mile dispatch riders, field service engineers, cold-chain reps and enterprise key-account managers each get a role-specific screen on one cloud backend, with its own KPIs, beat plans and dashboards. A dispatch coordinator in Dubai and a service engineer in Fujairah never see the same clutter.

Hub crews lock to the Jebel Ali or Khalifa Port geofence at shift start with selfie AI. Field service engineers lock to the first job site, and dispatch riders lock to the depot. Late-start alerts and proxy flags push straight to the supervisor dashboard, and capture continues even in a signal-weak basement car park or warehouse interior, syncing the moment the connection returns.

Reps capture leads on the app with shipper profile, monthly volume, lane mix and SLA tier. Contract pricing supports slab rates, a fuel surcharge that tracks pump prices, and AED line items. Approval routes to the commercial head, and signed contracts push to the CRM with renewal alerts ahead of the next VAT invoicing cycle.

Jobs carry skill tags, parts needed and SLA tier. The dispatch console auto-assigns by certification, current load and proximity across Dubai, Abu Dhabi and Sharjah. Engineers capture diagnosis, parts used, before-and-after photos and customer sign-off on site in English or Arabic. Closure requires a complete service report.

Yes. 3PL, haulage sub-contractor and last-mile rider onboarding runs through a configurable workflow covering trade licence and VAT registration capture, vehicle registration papers, PDPL consent, card or digital-wallet payout setup, contract sign-off and crew enrolment. Partner coordinators track stage-wise progress on one dashboard.

Beat plans cover Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, with shipper coverage frequency, Makani-coded routing for precise visit verification, and field-engineer job clustering. Geofencing confirms each stop. Beat compliance scoring flags missed coverage and routes corrective tasks to the rep on the next shift.

Yes. Direct crew, contract engineers, gig delivery riders, franchise hub operators and 3PL organisations share one backend with role-segregated screens, so each partner sees only its own crew. SLA scoring, first-attempt delivery ratios and payout exposure cover the full network from depot to doorstep.

Reps and engineers submit claims for fuel, toll, parking and emergency callout in AED. Receipt OCR reads the card slip or digital-wallet confirmation for merchant, amount and date. GPS distance supports kilometre-based reimbursement. Multi-level approvals route to hub lead, operations head and finance, with payout reconciliation against card and digital-wallet settlements.

Hub leads see live attendance, job progress, SLA risk and exception queues. Operations heads see emirate-wise on-time rate, first-time-fix rate, first-attempt delivery rate, rep productivity and partner SLA scorecards. 1Voice AI answers natural-language queries like "show the two emirates with the worst on-time rate this week" with no custom report.

Every job and shipper site can carry a Makani number or Onwani address, the geocoded addressing systems used across the UAE to pinpoint an exact building, floor or villa. Dispatch and route planning read these codes alongside GPS geofencing, so a delivery or service visit is verified against the intended address rather than an approximate pin, cutting missed-drop and wrong-building call-outs across dense tower clusters and less signposted community layouts.