Pharma & Healthcare Loyalty Program Cloud Software for the Philippines

Yes. Each audience runs as its own programme with separate KYC, earning rules, validation, payout rail, and message templates. The admin portal keeps a drugstore volume scheme, a pharmacy-chain trade scheme, and an OTC consumer QR scheme fully isolated so policies never leak across them.

Monthly purchase data from distributors and sub-distributors lands in the loyalty engine from the DMS or ERP. The engine applies volume bands by brand and category, so a busy drugstore counter in a provincial town or a botika near a public market earns on true sell-in. Tier upgrades run automatically and the outlet sees the credit on the app the same day with full history.

Chains such as Mercury Drug and Watsons typically run on contractual trade terms, not volume bands. Triggers include listing, off-take, shelf compliance, and joint-business-plan targets. The engine calculates the agreed amount and posts a credit note or accrual to the chain ledger in pesos for finance reconciliation, separate from the drugstore volume flow.

OTC packs ship with a unique QR mapped to the FDA-registered batch. Consumers scan through the consumer app to earn; drugstore and pharmacy staff scan for their own trade entitlement. AI duplicate-scan, device-history, and geo-validation block copy-and-resubmit scams before a claim is paid. Redemption routes to GCash, Maya, or bank transfer, with separate KYC per entry type.

Outlets register with basic business details, a pharmacist-in-charge or licence reference, and a GCash, Maya, or bank account. Once verified, approved rebates settle by e-wallet or bank transfer within minutes over InstaPay. Higher payout thresholds route through an extra approval before any amount leaves the float.

Every transaction logs a timestamp, source, audience, approver, payout, and reference. Chain contributions carry the trade-agreement reference, drugstore points carry the DMS run ID, and OTC entries carry the QR code, FDA batch, location, and validation status. Trails export on demand for internal finance review and for any FDA or BIR enquiry.

Brand sees active drugstore counts, earning trends by island group, and catalogue performance across Luzon, the Visayas, and Mindanao. Trade sees chain accruals, listing compliance, and OTC conversion. Finance follows payout liability and redemption ratio in pesos against budget. The 1Voice assistant answers plain-language questions on top of all of it.

Drips sequence by lifecycle: enrolment, first earning, near upgrade, and dormancy. Drugstore and pharmacy staff see balance, batch-recall, and tier alerts; chain finance contacts see programme recaps; OTC consumers receive SMS and push. Opt-in, timing, and language are set per campaign for a field force moving between Tagalog-speaking Luzon and Cebuano-speaking Visayas and Mindanao.

Yes. The scan and outlet apps run on standard Android handsets and queue offline the moment signal drops, then sync once connectivity returns. Light, low-data screens keep field reps moving across island routes and provincial roads, with GPS mapping standing in wherever ports or towers are briefly down after a storm.

A few weeks once volume bands, KYC, catalogue, and the DMS feed are finalised. Configuration runs in the admin portal, bulk onboarding of outlets loads by Excel, and GCash, Maya, and bank-transfer payout set-up adds a short window before the first payout cycle. No custom coding is needed to go live.