Pharma & Healthcare Loyalty Program Cloud Software for Saudi Business

Yes. Each audience runs as its own programme with separate KYC, earning rules, validation, payout rail, and message templates. The admin portal keeps a pharmacy volume scheme, a wholesaler scheme, a chain trade contribution, and an OTC consumer QR scheme fully isolated so policies never leak across them.

Monthly purchase data from distributors and sub-distributors lands in the loyalty engine from the DMS or ERP. The engine applies volume bands by brand and category, so a busy pharmacy counter in Jeddah or a wholesaler in Riyadh earns on true sell-in. Tier upgrades run automatically and the outlet sees the credit on the app the same day with full history.

Pharmacy chains run on contractual trade contributions, not volume bands. Triggers include listing, off-take, planogram compliance, and joint-business-plan targets. The engine calculates the agreed amount and posts a credit note or accrual to the chain ledger in SAR for finance reconciliation, separate from the pharmacy and wholesaler volume flows.

OTC packs ship with a unique QR mapped to the SFDA-aligned batch record. Consumers scan through the consumer app to earn; pharmacy staff and wholesalers scan for their own trade entitlement. AI duplicate-scan, device-history, and geo-validation block reused-pack and cloned-QR fraud attempts. Redemption routes to a bank transfer, mada, or an STC Pay wallet, with separate KYC per entry type.

Outlets register with business registration details, the pharmacy premises licence, and the licensed pharmacist's national ID or Iqama, plus a bank account or a wallet such as STC Pay. Once verified, approved rebates settle by bank transfer or wallet in seconds. Higher payout thresholds route through an extra approval before any SAR leaves the float.

Every transaction logs a timestamp, source, audience, approver, payout, and reference. Chain contributions carry the joint-business-plan reference, pharmacy and wholesaler points carry the DMS run ID, and OTC entries carry the QR code, SFDA batch reference, location, and validation status. Trails export on demand for internal finance review and for any SFDA or ZATCA enquiry.

Brand sees active pharmacy and wholesaler counts, earning trends by region, and catalogue performance across Riyadh, Jeddah, and the Eastern Province. Trade sees chain accruals, listing compliance, and OTC conversion. Finance follows payout liability and redemption ratio in SAR against budget. The 1Voice assistant answers plain-language questions on top of all of it.

Drips sequence by lifecycle: enrolment, first earning, near upgrade, and dormancy. Pharmacies and wholesalers see balance, batch-recall, and tier alerts; chain finance contacts see programme recaps; OTC consumers receive SMS and push. Opt-in, timing, and language (Arabic, English, and other languages spoken across a multilingual field and trade base) are set per campaign.

Yes. The scan and outlet apps queue offline the moment a signal gap hits on a remote route between cities, then sync automatically once connectivity returns. Light, low-data screens keep field reps moving across the Kingdom's long inter-city distances and summer heat, with route planning built around distance and route density rather than around any power or connectivity concern.

A few weeks once volume bands, KYC, catalogue, and the DMS feed are finalised. Configuration runs in the admin portal, bulk onboarding of outlets loads by Excel, and bank-transfer and wallet payout set-up adds a short window before the first payout cycle. No custom coding is needed to go live.