Cloud Software Built for Logistics & Field Services Companies in Vietnam

One data layer underneath all four. Activity that SFA captures from riders, drivers, and field engineers feeds straight into DMS, which follows parcels from the Hai Phong and Cai Mep-Thi Vai gateways to provincial depots. That same activity data drives loyalty payouts to a bank account or an e-wallet such as MoMo, ZaloPay, or VNPAY, while LMS checks certification status before allowing a dispatch. It all surfaces through a single admin portal with unified dashboards.

Yes, because the app changes shape depending on who is logged in. A dispatch rider sees sequenced drops with cash, VietQR, and COD collection logs, plus photo and signature capture at delivery. A field engineer sees skill-matched jobs with an ETA field and a first-time-fix result to log. A dispatcher sees a live map, SLA alerts, and re-allocation controls instead. One cloud app underneath, a different screen for every role.

A parcel entering at Hai Phong in the north or Cai Mep-Thi Vai in the south is tracked with full lineage the whole way through: a city sortation hub, a provincial depot somewhere in the Centre, the Central Highlands, or the Mekong Delta, and finally the last-mile rider and recipient. Primary, secondary, and last-mile legs each report on their own, so ops can pinpoint exactly which depot is backed up or where a return has gone stuck.

IoT sensors log temperature at three points, pack, transit, and delivery, and the moment a reading crosses a breach threshold, the driver, dispatcher, and recipient are all alerted at once. Every log carries a timestamp, GPS location, and recovery time, which is what makes the record audit-grade for DAV- and VFA-registered pharma consignments and dairy loads on long north-south corridors.

Every B2B contract's priority, response, resolution, and penalty tiers get loaded in, and the console marks each job on-track, at-risk, or breached from there. When a job tips toward at-risk, a dispatcher can re-allocate it to the nearest available crew before it actually breaches, and routing already factors in fuel-cost pressure on the long north-south corridor runs. By end of day, SLA performance rolls up automatically by customer, hub, and route.

SFA data on delivery volume, COD collected, first-time-fix rate, and customer rating flows straight into the loyalty engine, where slab rules turn it into an earnings figure without anyone doing the maths by hand. On the configured cycle, VND settles directly to a bank account or an e-wallet such as MoMo, ZaloPay, or VNPAY, and every payout leaves a full audit trail, handled in a way that aligns with the Law on Personal Data Protection (Law No. 91/2025/QH15).

Every job type carries its own certification requirement, whether that is cold-chain handling, hazardous-goods segregation, electrical safety, or defensive driving, and the LMS keeps status on each of those feeding straight into SFA. If someone without the right cert tries to accept a job, the system simply blocks it. Renewal reminders go out ahead of expiry, and the underlying training itself runs as short, structured video and quiz modules built around each individual role.

Not with a single model, so the system does not try to force one. A dense round in Hanoi or Ho Chi Minh City gets sequenced around stop density and traffic windows, while a provincial or Mekong Delta route is planned around wider spacing between stops and longer drive legs instead. Riders, drivers, and engineers each pull the plan built for their own territory, and both versions still feed back into the same live map.

It sequences drops, using GPS and stop-density mapping to plan a dense city round and a dispersed provincial route differently, checks selfie attendance for authenticity, and flags an SLA-risk job before it actually breaches. Ask 1Voice something like 'show top three depots by first-time-fix this week' and it answers in plain language. Underneath all of that, automation quietly runs the incentive maths, the certification gating, and exception escalation.

It does. The same backend also runs FMCG, CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture, and banking and financial services, each configured to fit that industry rather than logistics.