Logistics & Field Services Distributor Management Cloud Software for Vietnamese Partner Networks

Registration captures contract terms, skill tags, and a defined coverage area for each delivery agent, installation contractor, or service franchisee. That partner is then mapped against a region, anywhere from the Red River Delta near Hanoi in the North to the Mekong Delta around Ho Chi Minh City in the South, with Da Nang covering the Centre. Any gap or overlap in coverage shows up before the next allocation run rather than after a job gets missed.

Territory, skill, and current workload decide the match for every incoming consignment or service job, pointing it to the nearest available partner. Because routing rules and SLA targets apply by region, a job doesn't sit unassigned while one partner carries an overload and another in the same province has nothing to do.

From the moment of booking, a unique reference follows the consignment or job. Three checkpoints capture status: depot receipt, handover to the assigned partner, and completion or delivery. Skip one of those updates and an exception alert fires immediately, which is what stops a job from stalling quietly between a depot and a delivery agent out on a route in the Central Highlands or the Mekong Delta.

Each category of temperature-controlled load, medicines, vaccines, chilled or frozen goods, carries its own threshold band. Sensors log readings the whole way along the route, and the moment one crosses the line, an automatic alert reaches both the dispatcher and the recipient. Every step from the origin cold store to the pharmacy or minimart stays on record, so a Drug Administration of Vietnam or Vietnam Food Administration query is answered without a scramble.

A contract master sits behind every delivery agent, installation contractor, and service franchisee, with distance and job-type slabs plus SLA tiers all priced in VND. Once the on-time and completion rate is confirmed, payouts follow automatically. Whether the settlement goes out by bank transfer, VietQR, or e-wallet, it reconciles straight to the partner ledger, keeping every partner paid the right amount.

Territory and skill assign each service job to an engineer or contractor, with route planning stretching across North, Centre, and South territory. Spare-parts tracking runs at two levels, the regional depot and each contractor's van stock, and every part used on a job gets tied back to the customer site it served. Before a technician runs short mid-job, whether that's in Da Nang or Can Tho, a replenishment alert has already fired.

Count, weight, and reference ID get matched against the shipper manifest the moment goods arrive at the depot. Any variance is flagged for exception handling before the shipment moves on to the assigned partner. Piece-count reconciliation, photo-based damage capture, and seal-integrity checks are all part of GRN, which is why a short-landed or tampered consignment gets caught right where it enters the network, not later.

Filing a claim for a damaged or lost consignment just needs a photo and the consignment reference. Once approved, a credit note generates on its own, and a return pickup or replacement job gets added to the assigned partner's next run in that same territory. Because every claim ties back to a specific partner, responsibility for that leg of the job is never in question.

Yes, on both counts. Two-way REST APIs connect with SAP, Oracle, Microsoft Dynamics, Sage, and locally built logistics systems, so bookings, manifests, GRN, returns, proof of delivery, and invoices move across without any rekeying. On the invoicing side, records already align with the rules that have applied to every Vietnamese business since 1 July 2022.

On the operations side, the view covers on-time rate, first-time-fix rate, coverage-area fill, and SLA-breach exposure broken down by region. Finance looks at fee payout run-rate, contract profitability, and how cash collection compares with transfer collection against completed jobs. For a plain-language question, like which partner in the South is missing first-time-fix targets this month, 1Voice AI has the answer.