Cloud Software Built for Logistics & Field Services Companies in Ghana

They are four views of one set of cloud records rather than four systems bolted together. Work logged in the field becomes the movement history for a consignment, the basis for what a crew has earned, and the check on whether that crew was certified to take the job at all. Configuration happens in a single admin portal and the reporting is shared.

Yes, because each role is given its own screens on a shared app. A courier gets an ordered drop list with collection and proof-of-delivery capture. An engineer gets a job card carrying skill match, parts and a first-time-fix field. Control-desk staff get the live map, risk flags and reassignment. Underneath, it is one set of records.

Every movement is written as its own leg with its own timestamps. A load cleared at Tema or Takoradi, hauled to a regional depot in Kumasi or Tamale and dropped by a van crew therefore reports at three separate levels rather than one. Operations can see which depot is holding stock it cannot move and where returns have stopped travelling.

Sensors read temperature at packing, during transit and at handover. A reading outside the agreed band alerts the driver, the desk and the receiving party while the load can still be recovered. Each log carries the time, the GPS position and how long recovery took, which is the evidence an FDA-regulated pharma consignment or a chilled load needs after a long inland haul.

Priority, response, resolution and penalty terms are configured per B2B contract, and the desk renders every open job against them as on track, at risk or already breached. Reassignment to a nearer crew happens from that same view, with fuel cost on long northern hauls weighed into the choice. Day-end reporting rolls the picture up by customer, depot and route.

Earnings are computed from work already captured in SFA: drops completed, collections banked, first-time-fix and customer rating, measured against slab rules set per scheme. Settlement goes out in GHS on the chosen cycle, either to a bank account or to a mobile money wallet on MTN MoMo, Telecel Cash or AT Money. Every payout keeps an audit trail, and personal data collected in the field is handled in line with the Data Protection Act, 2012 (Act 843).

Each job type is tagged with the certificates it needs, such as cold-chain handling, hazardous-goods segregation, electrical safety or defensive driving. LMS holds the current status and passes it to SFA, which will not let an uncertified crew take that job type on. Reminders go out ahead of expiry, and the courses themselves run in English, Twi, Ga, Ewe or Dagbani.

Nothing in the daily workflow needs a live connection. Attendance, parcel scans, proof of delivery and job updates are written to the handset and held there, whether the crew is deep inside a traditional market, in a basement car park, or on a route through Savannah or Upper West where coverage genuinely runs out. The queue uploads itself in order once signal returns.

In three places where guessing costs money. Drop order is proposed from geo-tagged outlet locations and landmark references, because a GhanaPostGPS code is official but not yet what everybody navigates by. Attendance selfies are validated automatically. Jobs likely to miss their window are surfaced early. 1Voice takes questions in plain English, while automation handles the earnings maths, certificate gating and exception escalation.

The same backend runs FMCG and CPG, food and beverage, dairy, home care, retail and modern trade, pharma and healthcare, consumer durables, cosmetics, automotive spares, building materials, agriculture and agro-chemicals, and banking and financial services. Modules are chosen per industry; what sits underneath them does not change.