Field Service & Last-Mile Delivery Sales Force Automation Software Built for Ghana

Installation and repair technicians, last-mile delivery reps, depot dispatchers, hub supervisors and area sales managers overseeing the 16 regions. Each role opens its own screen on one cloud backend, with role-specific KPIs, beat plans and dashboards, so a Kumasi dispatcher and a Wa technician never see the same clutter.

A rep captures a geotagged photo, a customer signature or an OTP at the point of drop, whichever the account requires, at a provision shop, kiosk, container shop or table-top stall. The capture timestamps and geotags itself, queues offline where signal is thin, and syncs the moment the device reconnects, so a disputed delivery has evidence attached rather than a driver's word.

Jobs carry a skill tag, the parts required and an SLA tier, and the dispatch console weighs proximity, how full a technician's day already is, and certification before assigning one. A technician closes the job on site with a parts list, image evidence from before and after the work, and a customer signature, and the ticket will not close without all three.

Beat plans cluster stops by depot catchment, out of Tema for the Accra and Kumasi routes and out of Takoradi for the western belt, sequencing drops to provision shops, kiosks and field-service call points. Geofencing confirms each stop, and beat compliance scoring flags a missed call point and routes a corrective visit to the next shift.

Yes. Coverage genuinely thins on beats through Savannah, North East, Upper East, Upper West, Oti and Bono East, and on rural agro routes elsewhere, not because of the power supply. Attendance, proof of delivery, job photos and completion evidence all keep capturing with no connection, and everything queued clears itself once the device is back within range.

From December, harmattan dust cuts visibility and dries out road surfaces on northern beats, which slows drop times and job completion without changing the underlying route logic. Supervisors can adjust visit frequency or reroute a beat for the season, and the coverage record stays intact rather than resetting when conditions ease.

A selfie plus a geofence confirms a depot crew at the Tema or Takoradi gate, a technician at the day's opening job, and a last-mile rep at the round's first stop. A late start or a proxy attempt both reach the supervisor dashboard as soon as the device is back in signal.

Customers settle by mobile money on MTN MoMo, Telecel Cash or AT Money, interoperable through GhIPSS, or in cash at the smallest outlets, and a rep records which. Technicians and reps file GHS expense claims for fuel, callout, toll and parking, with receipt capture and multi-level approvals routing to a supervisor, then finance.

Contract and job records line up with GRA's E-VAT invoicing, issued through a Certified Invoicing System, and personal data captured on a job or delivery is handled in line with the Data Protection Act, 2012 (Act 843). The platform supports and aligns with both regimes; it does not claim certification from GRA or the Data Protection Commission.

Yes. A single tenant covers the dense southern belt around Greater Accra and Ashanti through to the sparser Savannah and Upper West territory, with route, technician and delivery-rep views split by region and Metropolitan, Municipal or District Assembly. Operations heads see coverage, first-attempt delivery rate and first-time-fix rate roll up by region on one dashboard.