Logistics Loyalty Program Cloud Software for Kenyan Business

Riders earn per-trip slabs on completed drops, on-time delivery, and customer-rating streaks. The rule engine calculates earnings as drops close on the SFA. Riders see a live tally in the app. Payouts settle to the rider's M-Pesa Till at shift close.

Field service technicians earn monthly bonuses on first-time-fix rate, customer rating at job closure, zero-callback streaks, and parts efficiency. AI anomaly checks flag inflated ratings before payout. Direct-hire and contract FSTs can run on separate rule sets.

Riders, drivers, and FSTs register an M-Pesa Till at enrolment. Franchisees register PesaLink bank details. Approved runs disburse in seconds. Per-day, per-account, and per-programme caps apply. Reconciliation against bank statements is automatic and CBK-aligned.

Franchisees and 3PL partners enter at a base tier and move through Silver, Gold, Platinum on monthly SLA, parcel volume, damage rate, and NPS. Tier evaluation pulls from DMS and SFA operations data. Benefits configure per programme: volume rebates, territory rights, or annual recognition.

Hub crews earn on sortation parcels-per-hour, dock-door turn time, vehicle utilisation, and inbound scan accuracy. Crew leaders see live dashboards. Schemes run weekly with team payouts to the crew lead. Cold-chain hubs add a safe-handling bonus tied to zero temperature breach.

Server-side checks run on device clustering, geo-bound POD scan validation, photo-evidence integrity, and AI anomaly detection for impossible-distance or unusual velocity claims. Suspicious earnings route to a review queue with evidence attached. Genuine riders get instant M-Pesa Till payouts.

SFA delivery and service-ticket records flow into the loyalty platform via webhook automation. Each drop, delivery, FST closure, and hub scan posts against the member record. Slab evaluation runs daily, weekly, or monthly per audience. Payouts write back to the finance ledger for reconciliation.

Daily rider leaderboards rank trip count and on-time rate. Weekly hub-crew boards rank sortation throughput. Monthly FST boards rank FTF and customer rating. Streak rewards trigger on zero-failure or zero-callback streaks. Seasonal challenges run during peak windows.

WhatsApp Business API delivers rider slab milestones and M-Pesa confirmations, driver fuel-bonus alerts, FST rating updates, and franchisee tier-change notices. Push covers urgent ops messages. Opt-in, English or Kiswahili language preference, and scheduling configure per audience.

Programme owners see run-rate, payout pace, fraud flags, tier movement. Operations sees crew engagement against SLA. Finance sees payout cost against budget and M-Pesa reconciliation status. 1Voice AI answers natural-language queries like "top hubs by rider M-Pesa cost this week".