Cloud AI Loyalty Program Software

Q: Which payout rails settle rewards in KES?

Points convert to KES and settle through M-Pesa Till for instant member payouts, or via PesaLink for larger bank-to-bank transfers. Vendor fulfilment covers physical merchandise.

Q: How does the platform verify a duka owner or fundi at enrolment?

National ID and business permit details are captured during sign-up, validated via third-party APIs, and stored against the member record to meet CBK-aligned KYC norms before any payout is released.

Q: Can the same QR carton be scanned twice for points?

No. Each QR is single-use. The scan engine checks authenticity and uniqueness, blocks repeat or cloned codes, and logs the device, geo-tag, and timestamp to the audit trail.

Q: How are field members notified about points and schemes?

WhatsApp Business is the primary nudge channel, with in-app push as backup. Balance alerts, tier progress, scheme launches, and payout receipts all route through WhatsApp templates.

Q: Can rankings be sliced by county?

Yes. Leaderboards roll up across all 47 counties, with sub-boards for regions and outlet clusters. Brands surface top fundis, retailers, or BAs per county and run county-wise contest cycles.

Q: Which partner types fit this programme?

Duka owners, fundis on site, salon stylists, agro-dealer counter staff, retail pharmacy chemists, and NTSA workshop mechanics. Channel partners, retailers, beauty advisors, and trade influencers all share one configurable master.

Q: What does the audit trail capture?

Every scan, claim, approval, and payout is logged with timestamp, user, device, geo-coordinates, and amount in KES. Records export to Excel for finance reconciliation and statutory reviews.

Q: How fast does a member receive a reward?

M-Pesa Till payouts settle within seconds of approval. PesaLink transfers clear inside the banking window. Voucher orders deliver the code by WhatsApp, and physical rewards ship through the procurement queue.

Q: How is fraud blocked on invoice claims?

Invoices route through multi-level approval. Duplicate invoice numbers, mismatched dealer codes, or out-of-zone uploads are flagged for review. Field auditors approve before points are credited.

Q: Can the platform plug into an existing ERP or SFA?

Yes. SFTP feeds, REST APIs, and webhook triggers connect the loyalty backbone to a DMS, ERP, or sales-force tool. Partner masters, sales files, and approval events sync both ways.

Comprehensive Features Overview

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M-Pesa Till Settlement Engine

Settles approved KES payouts to a fundi or duka owner's M-Pesa Till within seconds.

FEATURES:

Instant M-Pesa Till payouts
Point-to-KES conversion rules
PesaLink rail for bulk batches
CBK-aligned reconciliation log
Daily settlement reports
Auto-retry on failed payouts
Per-member payout caps
Vendor route for physical rewards

WHY IT MATTERS:

M-Pesa Till closes the loop on incentives the same day a member earns them.

QR + Sell-Through Earning Logic

Earns points from carton QR scans, monthly sell-through, or invoice claims.

FEATURES:

Single-use QR scan check
SFTP feed from DMS for sell-through
Invoice upload with line items
Per-SKU point mapping
Multi-level claim approval
Cloned-code blocking
Quarterly KES slabs
Pharmacy chain volume earnings

WHY IT MATTERS:

Earns points from how Kenyan trade really moves stock, not just one channel.

National ID + Permit KYC

Verifies every duka owner, BA, or fundi against National ID and business permit at enrolment.

FEATURES:

National ID capture and check
Business permit upload
Third-party validation API
OTP login on registered mobile
Edit-later for partial KYC
CBK-aligned record retention
Payout hold until verified
Audit trail per change

WHY IT MATTERS:

No KES leaves the platform until the partner is verified the way Kenyan regulators expect.

Tier Rules & Scheme Engine

Tiers retailers and influencers on KES sell-through slabs, with caps and contest cycles.

FEATURES:

Quarterly KES slab logic
Tier upgrade triggers
Per-tier point percentages
Upper cap per quarter
Scheme banner uploads
Contest cycle setup
Region or county filters
Boda boda trip-completion rules

WHY IT MATTERS:

Tiers the highest spenders up the curve while keeping budget under control per quarter.

County-Wise Leaderboards

Ranks members across all 47 counties, with region and outlet sub-boards.

FEATURES:

County rank table
Regional roll-ups
Outlet cluster sub-boards
Spin the wheel
Scratch card campaigns
Tier progress bar
Top-fundi badges
National finalist views

WHY IT MATTERS:

County-level visibility surfaces winners in Nairobi, Mombasa, and Eldoret without losing the national picture.

Enrolment Paths

Enrols partners through four routes so field expansion never stalls.

FEATURES:

Self sign-up from app
Back-end bulk upload
Sales-rep nomination
API sync from SFA or ERP
OTP-based login
National ID capture
Business permit upload
Bank or M-Pesa Till mapping

WHY IT MATTERS:

Pulls in agro-dealer counter staff, chemists, and stylists through whichever path the brand uses on the ground.

WhatsApp Business Nudges

Posts balance, tier, and scheme alerts on WhatsApp Business, the field's default channel.

FEATURES:

WhatsApp Business templates
In-app push backup
Balance and tier alerts
Payout receipt to WhatsApp
Scheme launch broadcast
Birthday and milestone notes
County-segmented sends
Helpdesk reply thread

WHY IT MATTERS:

Members read WhatsApp first, so payout receipts and scheme alerts land where they actually look.

Member App

A single Android or iOS app for duka owners, fundis, BAs, and stylists.

FEATURES:

KPI tiles in KES
Account statement ledger
Edit profile and KYC
Scan carton QR
Upload invoice claim
Catalogue browser
WhatsApp helpdesk link
FAQ and T&C

WHY IT MATTERS:

Surfaces earnings, balance, and payout history in one place a fundi or stylist can open between jobs.

Admin Portal & Audit Trail

Routes every scan, claim, and KES payout through configurable approvals with a full audit trail.

FEATURES:

Partner master config
Workflow engine (webhook, SMS)
Scheme calendar
Approval queue
Webhook push to ERP
Field auditor view
Liability dashboard in KES
Full event log

WHY IT MATTERS:

Programme managers see the entire ledger, with the audit trail finance and statutory reviewers ask for.

Analytics & Reports

Surfaces live KES data for programme, finance, and trade marketing teams.

POPULAR REPORTS:

County Performance Report
Member Growth Report
Active vs Inactive Members
Never-Active Cohort
Point Allocation Report
M-Pesa Till Payout Log
PesaLink Batch Report
Liability in KES
Scan Authenticity Report
Claim Approval Funnel
Excel raw exports
Live dashboards

WHY IT MATTERS:

Replaces month-end spreadsheets with a live KES view across counties and partner types.

Loyalty Program Software Kenya

Why Choose Cloud AI Loyalty Program Software in Kenya?

1Channel Suite for Kenya

QR & Invoice Loyalty

Rewards Program Software

Channel Influencer Loyalty

Retailer Loyalty Program

Sales Force Automation

Retail Execution Software

CRM Software

LMS for Sales Team

How Our Software Works?

Loyalty Program Insights & Resources

M-Pesa Reconciliation: Closing the Collections Loop in Kenya

QR Loyalty for Kenyan Retailers and Trade Influencers

eTIMS and the Kenyan Distributor: Invoices That Survive an Audit

Offline-First Field Sales for Rural Kenya

Rewards and Recognition

Comprehensive Features Overview

M-Pesa Till Settlement Engine

QR + Sell-Through Earning Logic

National ID + Permit KYC

Tier Rules & Scheme Engine

County-Wise Leaderboards

Enrolment Paths

WhatsApp Business Nudges

Member App

Admin Portal & Audit Trail

Analytics & Reports

Who Uses Loyalty Program Software in Kenya?

FMCG Brands

Electrical & Lighting Brands

Building Material Brands

Consumer Durable Brands

Telecom Brands

Paint & Hardware Brands

Pharma & Distribution Brands

Multi-County Enterprises

PRICING

Why Kenyan Brands Pick This Platform

Celebrating Growth Milestones

Frequently Asked Questions

Which payout rails settle rewards in KES?▼

How does the platform verify a duka owner or fundi at enrolment?▼

Can the same QR carton be scanned twice for points?▼

How are field members notified about points and schemes?▼

Can rankings be sliced by county?▼

Which partner types fit this programme?▼

What does the audit trail capture?▼

How fast does a member receive a reward?▼

How is fraud blocked on invoice claims?▼

Can the platform plug into an existing ERP or SFA?▼