Logistics & Field Services Distributor Management Cloud Software Built for an Island Nation

Every consignment is routed by mode from booking: road haulage, roll-on/roll-off ferry, inter-island sea freight, or air freight for time-critical and outer-island runs. Each leg is tracked from the originating hub through to the receiving depot in Luzon, Visayas, or Mindanao, with routing rules and SLA targets built around port and ferry schedules, so a delayed sailing or a missed connection surfaces before the next dispatch cycle instead of at month-end.

Yes. The rider and field-technician app is offline-first, which matters when a typhoon knocks out mobile towers or closes a port for several days, or a rural barangay route has no reliable signal. Scans, proof of delivery, cash and e-wallet collection, and job updates are captured on the handset and sync automatically once the device is back on a connection, so nothing is lost between the field and the hub.

Each consignment carries a unique waybill from booking. Scans capture at hub receipt, the sortation area, the port or airport handover for an inter-island leg, the last-mile bin, and rider or courier out-for-delivery. A missed scan fires an exception alert, so a parcel cannot quietly disappear between a Luzon hub and a Visayas or Mindanao depot, and the customer's tracking page always reflects the true position.

Temperature-controlled loads such as vaccines, medicines, and frozen or chilled goods carry threshold bands per category. Sensor readings log along the route, including inter-island transfer legs, and a breach alerts the dispatcher and the recipient automatically. An audit trail aligned with Food and Drug Administration Philippines traceability expectations follows every consignment from the origin cold room to delivery, so a distributor supplying pharmacies or clinics can show the chain held from hub to island depot.

3PL sub-contractors, franchise partners, and last-mile riders each carry a contract master with volume slabs, distance and inter-island bands, and SLA tiers priced in Philippine pesos. Payouts run automatically against the on-time and POD-confirmed rate. Settlements by bank transfer, GCash, Maya, or InstaPay reconcile to the partner ledger with no manual rate-card lookups, so no partner is over- or under-paid.

Service jobs are assigned to field technicians by territory and skill, covering work such as appliance repair or telecom and utility installation, with beat and route planning that spans barangay-level streets and, where needed, a hop across islands. Spare parts are tracked at the central warehouse, the regional depot, and each technician's kit. Consumption per job ties cost to the customer site, and a replenishment alert fires when kit stock drops below the agreed level so a technician does not reach a site in Cebu or Davao without the part.

At hub receipt the system scans the shipper manifest and matches count, weight, and waybill ID. Variances flag for exception handling before the goods move onward, including before loading onto an inter-island vessel or flight. Sortation and depot receipts complete each handover. GRN covers piece-count reconciliation, damage capture with a photo, and seal-integrity confirmation, so a short-landed or tampered consignment is caught at the point it enters the network, not after it reaches a Visayas or Mindanao depot.

A failed drop opens a return-to-origin case with a reason: recipient absent, address issue, refusal, or cash-on-delivery declined. Damage claims need a photo and the waybill reference. Approved claims auto-generate a credit note, and the return-pickup is slotted onto the next outbound run on the same route, accounting for the next ferry or flight where an inter-island leg is involved. The app captures a GPS pin and a note for barangay-level or landmark-based addresses so the reattempt lands correctly the second time.

Yes. REST APIs sync both ways with SAP, Oracle, Microsoft Dynamics, and locally built logistics and hub-management systems. Bookings, manifests, GRN, returns, POD, and invoice records flow without rekeying. GCash, Maya, and bank-transfer payout reconciliation feeds back to the finance ledger, and invoice records stay structured to support BIR Electronic Invoicing System formats as coverage expands.

Operations sees the on-time rate, hub throughput, return-to-origin percentage, and SLA-breach exposure by route, including weather-driven delay flags during typhoon season. Hub supervisors see dock productivity, sortation progress, and vehicle, rider, and vessel-slot utilisation. Finance sees revenue per consignment, contract profitability, and cash-versus-e-wallet collection against dispatch. 1Voice AI answers plain-language questions such as which Luzon-to-Visayas route is losing margin this week.