Loyalty Programme Software for Philippine Retail and Modern Trade

Yes. Each audience runs as a separate programme with its own registration, earning rules, payout method, and message templates. Sari-sari store QR, in-store promoter incentives, and modern-trade contribution tracking sit on one admin portal with no policy leak between them, so a Cebu retailer scheme and an SM promoter scheme never cross wires.

QR codes print on cartons that move through the distributor and sub-distributor chain into wholesale routes across Luzon, Visayas, and Mindanao. The sari-sari store owner scans the code through the loyalty app. The platform checks code uniqueness, prior redemption, and geo match against the registered outlet. Points settle within seconds. Duplicate, rapid-fire, or out-of-zone scans route to review.

Shifts log through the SFA app: geo-locked check-in at the assigned supermarket or hypermarket counter, demo counts, and tagged sales. Where the chain shares point-of-sale exports, those tie back to the shift so incentives pay on actual peso sell-through rather than self-reported activity. If mobile signal drops mid-shift, the app queues the logs offline and syncs once connectivity returns.

Retailers register with a valid ID, an outlet address confirmed by GPS pin, and a GCash or Maya wallet, or a bank account for InstaPay transfer. Once verified, redemptions push to the chosen account in near real-time. Each transaction logs a timestamp, source points, and the issuing brand. Larger payouts route through an extra approval step before release.

A shift is geo-locked attendance with check-in and check-out stamps at the outlet. Promoters log demonstrations, conversations, and conversions. Rules can pay a flat rate per shift, per conversion, per peso sold, or a hybrid of the three. Leaderboards rank top promoters per chain, per region, or per category so brand teams can compare a Metro Manila floor against a Cebu one.

Contributions follow the terms agreed with the chain buyer: listing, off-take volume, sell-out velocity, and category share. DMS sales data flows into the loyalty engine by SFTP or API. The engine applies the agreed rule and posts the amount to the chain ledger as a credit note in pesos, ready for month-end finance reconciliation.

QR scans cross-check uniqueness, geo-zone, scan velocity, and device fingerprint, so a photocopied code scanned across separate outlets is caught. Promoter conversions cross-check against POS exports where available. Suspicious patterns route to review and repeat offenders are auto-flagged. Audit trails log every transaction with timestamp, device, location, and approval path before any payout leaves the float.

Retailers get balance, launch, scheme, tier-upgrade, and dormancy alerts. Promoters get shift schedules, payout confirmations, top-performer recognition, and training reminders. Each audience has its own template library and drip flow, and messages can go out in English, Filipino, Cebuano, or other regional languages to match the field team and the retailer.

Brand sees active partners, earning trends, redemption rate, and catalogue performance by region and channel. Operations sees promoter shifts, attendance, top performers, and payout summaries across modern-trade chains. Finance follows payout liability, redemption-to-issued ratio, audit trail, and chain ledger totals in pesos. The 1Voice assistant answers plain-language questions on top of it all.

Yes. Both the retailer scan app and the promoter shift app run on standard Android handsets and queue transactions offline the moment signal drops, then sync once connectivity returns. Light, low-data screens keep the app usable in provinces where typhoon season disrupts mobile towers and inter-island freight for days at a time.