Automotive Loyalty Program Cloud Software for Vietnamese Business

Once a claim clears verification, the points convert to VND and settle on whichever rail the mechanic registered at enrolment: a bank account over NAPAS 247, or an e-wallet. Where a workshop would rather be paid in cash, which is still common in the trade, the distributor releases it against a receipt logged to that same claim, so the audit record reads identically either way.

The workshop registers first, as a business, with its trading address and a pinned location. Each mechanic then enrols separately with a phone number, a photograph and a payout rail, and that profile carries across every scheme the brand runs. Personal details captured at enrolment are handled to support the Law on Personal Data Protection 91/2025/QH15, in force since 1 January 2026, with consent recorded and access limited by role.

Every pack code is redeemable exactly once, so a photographed or reprinted label simply fails on the second attempt. Beyond that, repeat submissions from one device, implausible claim frequency, and codes appearing a long way from the workshop that registered them are all held automatically. Held claims wait in a Sales Supervisor queue, and no VND moves until they are cleared.

Bands are calculated on verified volume over a rolling period, drawn from cleared pack codes and from invoices posted through the distributor. A higher band widens the reward catalogue and improves allocation on parts that sell out quickly. Because the recalculation is automatic, nobody has to negotiate a position.

Yes. Transport operators, bus and truck depots, and the in-house workshops that maintain them enrol as fleet accounts. Earning accrues across every vehicle they service, on oil changes, filters, batteries and tyre replacements, and the balance settles to the account rather than to any one individual.

The workshop submits the serial number, the vehicle details and photographs of the failure. The claim is matched against the original sale record and the remaining warranty window before anyone looks at it manually. An approved claim opens a replacement workflow or releases credit, and the full decision path stays on file for the brand's finance team.

That is one of the better reasons to run the programme at all. Counterfeit and grey-market goods are a recognised problem in this market, and a code that validates once, only from an enrolled mechanic, gives the brand a live picture of where genuine packs are being fitted. A run of failed validations in one area becomes an investigation lead rather than a customer complaint.

Yes. Small roadside repair shops, scooter service points and small-engine workshops follow the same journey as a car garage: enrol, scan, claim, get paid. Claim values, ceilings and tier thresholds are configured separately for that segment, so a two-wheeler scheme is never forced onto car-workshop economics.

Outstanding reward liability in VND, issued against redeemed, settlement logs broken out by payout rail, and a complete audit trail behind every claim, approval and band change. Reconciliation files export on a nightly schedule for the ledger.

Yes. The mechanic and workshop apps publish under your own brand on Google Play and the App Store, with your logo, splash screen and colour scheme. Only the front end changes; the cloud backend, earning rules and verification logic stay exactly as they are.