Cloud Software Built for Automotive & Auto Components in Vietnam

They share one cloud data layer. Key Account Managers run dealer cadence in SFA while Sales Representatives cover parts shops and workshops with fitment-checked quotes, the DMS moves stock with batch and serial records, a verified mechanic scan settles to a bank account or e-wallet, retail execution scores the branded fixture, and the LMS certifies staff before a launch. Nothing is keyed in twice.

A unique code sits beneath a scratch panel on each battery, brake-pad carton and lubricant pack. The mechanic uncovers it, scans it in the app, and the server tests that code for duplicates, cloning and an implausible time or place before it approves anything. An approved scan settles straight to the mechanic's own bank account or e-wallet, so nobody at the counter sits between the brand and the person who actually fitted the part.

Entering the make, model, year and engine or displacement returns the references that actually fit, their VND price and live stock, plus cross-references wherever a substitution is genuinely equivalent. Vietnam's catalogue has to serve a very large motorbike service network and a fast-growing car workshop segment at the same time, so that check is what keeps the wrong reference from leaving a busy counter and coming back as a return.

Safety-critical items, meaning brake assemblies, steering components, airbags and battery cells, are captured against a batch or a serial the moment they clear import or leave the factory, and each invoice binds that identifier to the buyer receiving it. That gives an unbroken line from the container to the workshop bench, which matters in a market where counterfeit and grey-market parts circulate beside genuine stock: a warranty claim, a recall or a suspect unit is resolved by looking up one serial.

Every campaign carries a defined standard for the oil cabinet, tyre rack, battery stand, signage and POSM. Reps photograph the setup on each visit, and image recognition then reads that photograph for SKU presence, for the branded corner and for any rival stock parked next to it. Outlets that have drifted appear on an exception report the same day instead of surfacing in a month-end review.

The dealer or workshop logs the return with its serial, the invoice reference, a failure description and photographs. Technical validation runs against the serial history; approval raises a VND credit note and a replacement, while a rejection returns with the reason stated. The record stays bound to that serial permanently.

At the point of fitting, the buyer scans the serial or QR printed on the new battery, tyre or lubricant. That registration starts the warranty from the fitting date and adds the buyer to a known base that can be contacted later for service reminders and offers, which is otherwise close to impossible to build when the sale completes inside an independent workshop.

A launch ships as a module: the product story, the VND variants, the buyer it is aimed at, the demo flow and a quiz. Nobody gets that model or SKU in the field app until the quiz is cleared, and brand teams watch readiness build dealer by dealer and region by region ahead of go-live.

Brand managers follow workshop sell-out, mechanic enrolment, scan volumes, the mix across channel tiers and launch readiness. Key Account Managers get dealer scorecards for joint planning, and dealer principals see the training pipeline alongside rep productivity. 1Voice answers a plain question, say which Mekong Delta workshops are strongest on lubricant, with nobody assembling a report first.

Beyond automotive, the same backend runs food and beverage, dairy, FMCG and CPG, home care and cosmetics, modern trade, pharma, consumer durables, BFSI, industrial products, agriculture and agro-inputs, and building materials. The cloud core is identical everywhere; the modules are configured for channel shapes that look nothing alike.