Cloud Software Built for Automotive & Auto Components in Ghana

They share one cloud data layer, so anything written in one module is readable by the rest. An account manager's dealer review, a Sales Representative's call at a parts shop, an indent moving through distribution, a mechanic's verified scan, a photograph of a bay and a completed training module all land in the same place. No file gets exported and no figure is typed twice.

Enrolment comes first, and the claimant is verified as a working mechanic or garage before anything becomes payable. Only then does scanning matter: a code sits under a scratch panel on the lubricant pack, brake-pad carton or battery, the server tests each scan against duplicates, clones, location and timing, and a valid claim settles into MTN MoMo, Telecel Cash or AT Money. Nobody at a counter stands between the fitter and the reward.

It turns a memory test into a search. Make, model, year and engine narrow thousands of lines down to the ones that will fit, each with GHS pricing, live stock and cross-references between original-equipment and aftermarket alternatives. Wrong dispatches fall away, returns fall with them, and a fleet buyer waiting on a quote gets one while still standing at the counter.

Capture starts at clearance or factory dispatch rather than at the moment of sale. Brake assemblies, steering components, airbags and battery cells each carry a batch or serial from that point, and every invoice stamps it against the buyer who took it. So when a warranty claim, a recall or a counterfeit or grey-market question surfaces months later, the full chain for that one item is retrievable in seconds and can be shown to a trade partner or to the Ghana Standards Authority.

By photograph, on every visit, against a brief that spells out exactly what the campaign paid for: the rack, the cabinet, the battery stand, the signage and the material around it. Image recognition reads what is in the frame, including any rival product placed alongside, and anything that has drifted from the standard appears on an exception report that day instead of in a month-end summary.

The claim opens with the serial, the invoice it came from, a description of the failure and photographs. Technical validation decides it, and the outcome is automatic either way: an approval issues a GHS credit note and a replacement, a rejection goes back with the reason written out. Whichever way it lands, the record stays attached to that serial permanently.

Because registration is what turns a purchase into a claimable warranty. The owner scans the code while still at the bay or the forecourt, cover starts from the day of purchase, and the same scan confirms the item is genuine rather than grey-market stock. It also puts the owner on a list that can be reached later with service reminders and offers in the language they chose.

Nothing unlocks until the quiz is passed. A launch is packaged as a short module covering what is new, the GHS variants, who it is aimed at, how to demonstrate it and how finance works, and the SFA app keeps that model or part locked for anyone who has not cleared it. Brand teams watch certification build dealer by dealer and region by region in the weeks before go-live.

Brand managers watch sell-out from the bays, mechanic enrolment and scan volume, the mix across channel tiers, and how ready the network is for a launch. Account managers work from dealer scorecards when they sit down to agree a plan, and dealer principals see rep productivity alongside who still owes a training module. Anyone who would rather ask than click can put the question to 1Voice in plain English and read the answer straight back.

The same backend carries FMCG and beverage brands, dairy, home care, pharma, cosmetics, consumer durables, building materials, agro-inputs, industrial products and financial services. Only the configuration differs, because a lubricant route through repair bays and a biscuit route through provision shops need different visit rules, different pricing and a different definition of a good call.