Consumer Durables & Electronics Loyalty Program Cloud Software for Kenyan Business

Yes. Each audience is configured as a separate programme with its own National ID KYC, earning rules, validation logic, and payout rail. Dealer slab rebates, promoter QR scan incentives, technician completion bonuses, and shopper warranty registration run side by side on one cloud backend.

Dealer secondary sales sync from the DMS via SFTP. The engine applies slab-based rebate rules per brand and SKU. Tier upgrades to Silver, Gold, or Platinum trigger automatically on volume. Rebates settle to PesaLink monthly. Higher tiers unlock richer catalogues and NPI priority allocation.

Promoters scan QR codes on product cartons at the retailer counter after sale. The platform validates scan uniqueness, shift check-in, and counter location. Verified scans settle instantly to the promoter's M-Pesa Till. Duplicate or out-of-shift scans route to supervisor review.

Technicians close service jobs in the CRM app. Closure timestamp, customer signature, and parts used capture per ticket. Verified completion triggers a bonus payout to the technician's M-Pesa Till. Tier benefits unlock for technicians clearing high monthly job counts with low reopen rates.

Shoppers register the serial number via QR scan at the retailer or through the shopper app. Registration activates warranty against the purchase date and adds the shopper to the brand's registered base. Trade-in eligibility, upgrade offers, and after-sales service routing flow from this record.

Each carton QR is unique and one-time. Geo-fenced scan validation ties the scan to the registered retailer counter. Shift check-in locks the eligible scan window. Duplicate scans, out-of-window scans, or geo-mismatches route to supervisor review. Audit trails capture every scan event.

Yes. B2B installers register with National ID, link to authorised dealers, and earn per verified install logged in the installer app. Bonuses settle to PesaLink. Tier benefits include priority project lead routing, certification badges, and access to advanced product training modules.

Yes. Dealer rebate payouts run on PesaLink for direct bank account settlement in KES. Monthly batch or on-demand release configurable. CBK compliant transaction logging. Reconciliation reports auto-generate per dealer with rebate calculation breakdown and payment reference.

Brand teams see active dealer counts, tier distribution, promoter scan velocity, technician job throughput, and warranty registration rate. Finance sees payout liability, M-Pesa Till settlement logs, PesaLink batch status, and redemption-to-issued ratio with full audit trail per transaction.

Yes. Promoter, dealer, technician, and shopper apps publish under your brand on Google Play and Apple App Store with custom logo, splash, and palette. The cloud backend stays shared. Separate apps per audience are supported when distinct experiences are required.