Pharma & Healthcare Distributor Management Cloud Software for Saudi Arabia

The platform models the manufacturer or importer, the lead distributor, sub-distributors and wholesalers, and the retail edge of registered pharmacies and hospital direct accounts across Riyadh, Jeddah, and the Eastern Province. Each tier keeps its own SAR price list, credit window, scheme logic, and territory, so orders route by mapped account and channel-loading is visible early instead of at month-end.

Every SKU carries batch and expiry data captured at goods receipt, in the batch number, expiry date, GTIN, and serial number format the Saudi Food and Drug Authority's RSD track-and-trace system expects for pharmaceuticals. GRN captures batch and manufacture details the moment a consignment is booked in at the depot. FEFO dispatch pushes the nearest-expiry lot out first, and near-expiry alerts fire weeks ahead so brand teams can shift or discount stock before write-off. Recall searches run by batch and lot number across the whole channel.

Vaccines, biologics, and insulin carry a cold-storage flag on the SKU master. The warehouse enforces cold-room rules and dispatch checks packaging before goods leave the depot. Because Saudi Arabia's summer heat and long inter-city distances put real pressure on cold-chain integrity, breaks are logged against the batch, and temperature-break returns route to a separate investigation flow with a full audit trail.

Primary sales (distributor to wholesaler or pharmacy) and secondary sales (wholesaler to pharmacy or hospital counter) sit on one platform. Medical reps capture orders and stock on an offline-first app that syncs once the device reconnects, so coverage across long routes and sprawling city grids is not lost between stops. Brand teams see SKU off-take, returns, and demand by region and territory.

Schemes support value slabs in SAR, volume slabs, bonus-stock variants, and category-specific support for OTC and consumer health lines. The engine checks eligibility against tier and order history, then auto-applies the qualifying scheme on the rep or wholesaler screen. Brand teams see ROI by outlet, region, or SKU against month-to-date targets, with promotional windows timed to the Ramadan and Hajj-Umrah demand seasons.

A return is raised by the pharmacy, wholesaler, or medical rep on visit, with a photo, the invoice reference, the original batch and lot, and the reason (damaged, expired, near-expiry pull, or recall). Multi-level approval flows through the area manager and finance. A credit note is generated against the original invoice and applied to the next order. Cold-chain lines carry tighter return caps and a complete audit trail.

For any flagged batch and lot, the platform shows where every unit sits: manufacturer or importer store, lead distributor, sub-distributor, wholesaler, pharmacy order, hospital, or sold-through. The workflow generates pull-back notices, tracks recovered stock, and produces an audit-ready report so a recall can be closed out with evidence rather than guesswork.

Limits and terms are set per account and checked at booking against outstanding plus new order value, and over-limit orders hold for approval. Ageing reports track by account in SAR. Receipts through mada, STC Pay, and SADAD reconcile against invoices, so collection leakage is easier to spot. Reminders go out before due dates.

Yes. REST APIs sync with SAP, Oracle, Microsoft Dynamics, Sage, and locally built distributor systems. Orders, invoices, dispatch, GRN, returns, batch moves, and mada, STC Pay, or SADAD receipts flow both ways without rekeying. SFTP feeds handle bulk syncs of the SKU master, stock, and ledger between systems.

Distributors get a portal with orders, batch stock, schemes, ledger, and invoices. Brand teams see pharmacy secondary sales, off-take, scheme ROI, and near-expiry pressure. Sales leadership gets regional rollups across Riyadh, Jeddah, Dammam, and the wider Kingdom. Finance sees credit ageing, mada/STC Pay/SADAD reconciliation, and recall exposure in SAR, with drill-down to batch-level transactions.